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Are you a dynamic leader with a knack for customer service and operational management? As full-time Associate Branch Manager at QC Supply in Willmar, MN, you'll have the opportunity to showcase your skills in a rewarding environment. With a competitive salary and benefits package, you'll be able to engage with customers and maintain day-to-day operations, driving towards success. Get ready to make a significant impact on our operations while fostering customer partnerships and ensuring top-notch customer satisfaction. Join us in this exciting role where your energetic and forward-thinking approach will drive our branch to new heights.
Job Responsibility:
Collaborate with Branch Manager to execute day-to-day processes and operations
Support walk-in customers in showroom
Pick, pack, and ship making sure orders are accurate and delivered on time
Become critical point of contact for customer service matters
Drive process improvement initiatives
Manage inbound and outbound order flows
Support inventory control through daily cycle counts
Requirements:
3-5 years of proven work experience in sales or business management
Agriculture experience is preferred but not required
Recommend to customers the best parts and equipment available with which their needs can be addressed
Educate new customers on new products and special promotions as well as promote QC Supply products
Properly operate office equipment, handle payment transactions, and efficiently utilize computer operating systems
Strong understanding of distribution and the required routines in support
Monitor and help to ensure that housekeeping, policy adherence and safety standards within the distribution space are maintained
Contribute ideas for Continuous Improvement
Coordinate with Sales and Marketing teams to proactively manage promotional sales lifts
Monitor inbound and outbound order product flow
Dispatch and issue sales order picklists to the floor for processing and shipment
Coordinate deliveries with customer locations and monitor customer satisfaction
Aid in the collection and reporting of key site metrics
Audit and track facility quality and accuracy on a regular basis
Assist with inventory management, including shelving products and performing cycle counts
Maintain the inventory levels to ensure that there are adequate quantities on hand of all stock
Understanding of market dynamics and ability to exercise sound business judgement
Experience utilizing Microsoft Office/ Word and Excel
Ability to function in a fast-paced customer driven environment