Associate Billing Success Manager Job at Prompt

Associate Client Success Manager

Associate Client Success Manager (B2B SaaS) at Prompt. Prompt is revolutionizing...

Location

Salary:

65000.00 - 95000.00 USD / Year

Prompt

Expiration Date

Until further notice

Requirements

Must have experience in outpatient physical therapy clinics
Very strong technical skills operating various software platforms
Highly Proficient in MS Excel
Understanding and learning software must be a passion of yours
Clinical background and/or licensed rehab therapist
Experience with EMR Systems
Possess strong written and verbal skills
Be tech savvy and comfortable working in a live setting with various softwares
Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times
Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grow

Job Responsibility

Build a strong relationship with your clients as a strategic and supportive partner
Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding
Lead question/answer webinars with clinical management and staff
Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs
Lead clients through what to expect from their data transfer so they have clear expectations of the data transfer process
Assist in the onboarding process of new clients
Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate
Collaborate with team members and management in recommending and implementing improvement opportunities

What we offer

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits

Fulltime

US OTC Associate Manager

Overview CAREERS TO SMILE ABOUT At PepsiCo, you’ll discover a place where our mi...

Location

Mexico , AZCAPOTZALCO

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

Bachelor's degree in administration, Accounting, Finance or similar
Knowledge of overall Account Receivable, Financial and Controllership areas
Highly skilled and knowledgeable in regard to adjustments, research, collections, account issues, and customer relationships
Experienced in the use of Microsoft Excel and proficient in the use of other Microsoft Office applications
Knowledge of DB2 queries, SAP & reports to analyze data
Advanced English is a must have

Job Responsibility

Lead AR services for customer-facing accountabilities related to cash flow, assessment of customer payment disputes, and collection of unpaid invoices, ensuring short and long-term strategies as well as governance model established
About Global Control Standard is responsible of deliver a control environment successfully
always looking for continuous improvement in baseline KPIs and SLA goals target DSO, aging currency, accuracy, and timeliness
Ensuring all baseline and project goals for DCSO, aging currency, accuracy, and timeliness
Monitoring and reporting the status of customer accounts and results against defined KPIs, goals, and objectives
Decision-making about complex issues and collaboration as necessary to determine actionable, practical, and sustainable solutions that reduce customer issues
Maximize overall A/R business processes
automate and reduce rework when possible
Partner with cross-functional teams in Billing Exceptions, Cash and Credit Associates to perform accountabilities efficiently, effectively, and accurately
Continuous improvement for customer profiles to include information such as payment habits, proof of delivery, and receiving procedures

What we offer

Opportunities to learn and develop every day through a wide range of programs
Internal digital platforms that promote self-learning
Development programs according to Leadership skills
Specialized training according to the role
Learning experiences with internal and external providers
Recognition programs for seniority, behavior, leadership, moments of life, among others
Financial wellness programs that will help you reach your goals in all stages of life
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle
Wellness Line
thousands of Agreements and Discounts

Fulltime

Customer Success Associate, Payor

Our Mission: Hospital-Quality Care, Everywhere. The healthcare industry still re...

Location

United States , New York City

Salary:

80000.00 USD / Year

Verse Medical

Expiration Date

Until further notice

Requirements

1-2 years in a customer-facing role
A naturally empathetic individual who genuinely loves helping people
Well-organized, with high attention to detail, a resourceful problem solver, and can manage multiple work streams
Excellent interpersonal & communication skills, both written and verbal
Ability to manage ambiguity and competing priorities
Experience using CRM software (e.g. Salesforce) and office tools (e.g. Microsoft Office and/or G Suite)

Job Responsibility

Become the first full-time Payor Customer Success Associate at Verse, with the opportunity to scale this function meaningfully over the coming years
Partner with Payor Account Executives to onboard new accounts and achieve the goals of account expansion, churn prevention, and customer education
Act as a trusted partner to customers as they onboard and grow with Verse, becoming their first call for feedback and issue resolution
Proactively identify account risks and implement mitigation strategies
Monitor product usage and creatively engage with customers to drive adoption
Collaborate to resolve high-impact issues with payor relations, operations, and analytics teams
Collaborate with customers to ensure timely and compliant documentation for successful insurance billing

What we offer

Meaningful Compensation: $80,000 base salary + $5,000 target annual bonus
Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents
Plan for the Future: We offer a 401(k) plan to help you save for your future
Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point

Fulltime

Customer Success Manager

Our team is responsible for offering strategic customer success relationship man...

Location

India , Bangalore

Salary:

Not provided

Firework

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
5+ years of enterprise customer success relationship management
preferably in B2B SaaS and e-commerce with a passion or strong understanding of the beauty and apparel verticals
Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
Outstanding commercial and product acumen and a track record of contributing to revenue growth
You’re creative but also highly technical, analytical, and product savvy
you’re able to generate, build, and analyze reports and operate in a business intelligence capacity for our customers
High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up, team-centric environment
Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
Must be able to travel for customer visits as needed

Job Responsibility

Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships
Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations
own the entire post-sale customer journey
Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates
collaborate with Sales and RevOps accordingly
Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

Fulltime

Customer Success Manager

Our team is responsible for offering strategic customer success relationship man...

Location

India , Mumbai

Salary:

Not provided

Firework

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
5+ years of enterprise customer success relationship management
preferably in B2B SaaS and e-commerce with a passion or strong understanding of the beauty and apparel verticals
Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
Outstanding commercial and product acumen and a track record of contributing to revenue growth
You’re creative but also highly technical, analytical, and product savvy
you’re able to generate, build, and analyze reports and operate in a business intelligence capacity for our customers
High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up, team-centric environment
Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
Must be able to travel for customer visits as needed

Job Responsibility

Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships
Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations
own the entire post-sale customer journey
Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates
collaborate with Sales and RevOps accordingly
Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

Customer Success Manager

Our team is responsible for offering strategic customer success relationship man...

Location

India , Bangalore

Salary:

Not provided

Firework

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
5+ years of enterprise customer success relationship management
preferably in B2B SaaS and e-commerce with a passion or strong understanding of the beauty and apparel verticals
Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
Outstanding commercial and product acumen and a track record of contributing to revenue growth
You’re creative but also highly technical, analytical, and product savvy
you’re able to generate, build, and analyze reports and operate in a business intelligence capacity for our customers
High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up, team-centric environment
Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
Must be able to travel for customer visits as needed

Job Responsibility

Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships
Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations
own the entire post-sale customer journey
Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates
collaborate with Sales and RevOps accordingly
Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

Customer Success Manager

Firework is revolutionizing connected commerce with the world’s most advanced an...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Firework

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
5+ years of customer success and support
preference for e-commerce
Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
Outstanding commercial and product acumen and a track record of contributing to revenue growth
High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up team-centric environment
Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
Balanced mix of creative and analytical skills
Must speak, read, and write English and Cantonese fluently

Job Responsibility

Act as a voice of the customer and lead the customer experience with timely delivery and solutions-oriented support to a mix of high-velocity small and medium-sized accounts across various channels (email, chat, phone)
Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations
own the entire post-sale customer journey
Collaborate with cross-functional technical and non-technical teams to build scalable processes, self-help content, and tools to improve the customer experience and drive business outcome
Collect product feedback, analyze usage data, and assess customer behavior to achieve measurable product adoption objectives and deliver value-driven touchpoints and personalized recommendations
Support all day-to-day business operations associated with customers including billing and continuous process and documentation improvements
Manage and mentor a small, growing team of Customer Success professionals

Member Success & Sales Associate

As a Member Success & Sales Associate, you'll be one of the first faces families...

Location

United States , Coral Springs

Salary:

18.00 USD / Hour

KidStrong Henderson

Expiration Date

Until further notice

Requirements

Positive, energetic, and professional attitude
Outstanding customer service skills
Strong verbal and written communication
Organized and detail-oriented
Comfortable speaking with families in person and on the phone
Ability to multitask in a fast-paced environment
Self-starter who works well independently and as part of a team
Sales, hospitality, retail, fitness, or customer service experience preferred
Experience working with children and families is a plus

Job Responsibility

Welcome and support families in-center
Answer phones, texts, emails, and social media inquiries
Schedule trial classes
Follow up with prospective families and guide them through enrollment
Assist members with scheduling, account changes, billing questions, holds, and cancellations
Build relationships with families and create an outstanding member experience
Utilize CRM and scheduling software to document communication and manage leads
Make outbound calls and follow-ups to prospective families
Support center events, community outreach, and social media engagement
Help maintain a clean, organized, and welcoming center environment

What we offer

Bonus based on performance
Training & development
Paid training
Growth opportunities within a rapidly expanding organization
Fun, energetic, and mission-driven work environment
FULL-TIME AVAILABLE if combined with coaching
Commission opportunities

Select Country

Associate Billing Success Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?