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Associate Billing Success Manager (BSM) who will serve as a Prompt billing expert to customers via our support channel and during customer onboarding and will be an integral part of our BSM team. This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team. The expectation for this role is that once you complete our comprehensive Billing Success Manager Onboarding (3-6 months), you’ll become a full Billing Success manager.
Job Responsibility:
Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt
Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Requirements:
Must have 2+ years in the medical billing industry
Must have experience billing for outpatient physical therapy clinics
Very strong technical skills operating various software platforms
Highly Proficient in MS Excel
Understanding and learning software must be a passion of yours
Possess strong written and verbal skills
Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times
Prepared to grow very quickly into your role and take on greater responsibilities as needed
Be comfortable owning your own workload
What we offer:
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Complimentary subscription to digital fitness classes and wellness content
Recovery suite at HQ – includes a cold plunge, sauna, and shower