Associate Banker Job at The Muse (The Woodlands)

Job Description

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals.

Job Responsibility

Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements
Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want
Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals
Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures

Requirements

Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment
Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients
Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs
Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience
Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity
Ability to quickly and accurately learn products, services, and procedures
Client service experience or comparable experience
High school diploma or GED equivalent

Nice to have

Strong desire and ability to influence, educate, and connect customers to technology solutions
Cash handling experience

What we offer

comprehensive health care coverage
on-site health and wellness centers
a retirement savings plan
backup childcare
tuition reimbursement
mental health support
financial coaching

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Associate Banker

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