CrawlJobs Logo
ServiceRocket Logo ServiceRocket · IT - Administration

Associate Application Support Engineer

Chile, Santiago · Job Posted February 18, 2026
Apply Position
Job Link Share

Job Description

We are seeking a customer-centric and motivated Junior Application Support Engineer to join our fantastic team in Santiago. Application Support Engineers are responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple-to-complex technical problems. You will be working on cutting-edge technologies in cloud environments. You will participate in technical issue analysis and debugging while enabling continued innovation within the Support Engineering organization.

Job Responsibility

  • Diagnose, configure, troubleshoot, and solve problems associated with Apps in the Atlassian landscape
  • Researching, diagnosing, troubleshooting, and identifying solutions to complex application L1-L2 support issues while providing a great customer experience
  • Apply teamwork and collaboration skills while working with the Development, Sustaining, and QA teams
  • Install, configure, and maintain Apps that cater to high availability and scalability requirements
  • Interact with global customers and creatively troubleshoot their business-critical problems by applying technical and soft skills
  • Participate in the related activities and associated processes in a 24X5 global support setup as needed
  • Document and share knowledge base with others
  • Be accountable, take ownership, and have a strong customer focus

Requirements

  • Degree in Information Technology, Computer Science or equivalent
  • Available to work on rotation shifts
  • Strong communication skills including proficiency in spoken English
  • Strong analytical skills to quickly identify the root cause and recommend an effective solution for customer issues

Nice to have

  • 1+ years of experience working as a system or application support engineer
  • Knowledge of shell scripting (Korn Shell, Bourne Shell, Bash, sed, awk, groovy scripting, Jython, Python, Nunjucks, etc)
  • Programming skills such as Java or Groovy
  • Comfortable with Linux and/or Windows OS administration
  • Set up Virtual Environments with virtualization experience and understanding of visual concepts (VMware or similar)
  • Write, edit, and debug SQL queries written in MS SQL, Postgres, MySQL, Oracle or any other database system
  • Analyze and resolve DevOps integration issues involving many different products and technologies like Jenkins, Bamboo, Git, Github, Bitbucket
  • Analyze application server logs (Apache, Tomcat) to identify the root cause

What we offer

  • Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit
  • Stock options: you have the opportunity to participate in the ownership of the company
  • Health insurance: we support you and your family–your well-being matters
  • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
  • Career pathways program: you can grow horizontally, vertically, or any way you want
  • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
  • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture
ServiceRocket - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Associate Application Support Engineer

8 matching positions

Associate Application Support Engineer

The primary role of the Application Support Team is to provide technical & engin...
Location
Location
United States
Salary
Salary:
Not provided
resmed.com Logo
ResMed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate or Bachelors degree in CIS, MIS, IT or similar technical related major
  • Experience supporting an enterprise application with customer facing experience is highly desirable
  • Passionate about helping people and patient care
  • Attention to detail and quality in terms of support provided
  • Previous knowledge and experience providing support to government agencies is preferred
  • Minimum of 3-5 years prior experience in support, customer success, or training is required
  • Proficient in complex troubleshooting, problem solving, and root cause analysis
  • Experience with Microsoft Word, Excel, PowerPoint, Visio
  • Experience in Salesforce, Zendesk, JIRA is desirable
  • Knowledge and experience with healthcare information systems
Job Responsibility
Job Responsibility
  • Provide technical & engineering support to clinicians, external Biomedical IT support staff & internal teams
  • Take ownership of customer queries related to the Somnoware Platform, research solutions and promptly respond
  • Provide post-sales support for Somnoware within hospital systems and integrations of supported diagnostic sleep software systems
  • Investigate software errors or failures internally with engineering
  • Upgrading the platform when required, product maintenance & testing
  • Provide highly visible customer support ranging from remote off-site installation
  • Checking on customer incidents providing technical guidance and necessary diagnoses, troubleshooting, and repair/upgrade of the Somnoware application
  • Responsible for installation and approval of operational quality of Somnoware at customer sites
  • Performs work in a specialized area of healthcare IT support that involves understanding workflow related to patient care for Clinicians/Physicians working with patients with OSA or COPD
  • Expected to perform independently and eventually become an SME on the Somnoware Platform as well as Sleep Diagnostic software systems
What we offer
What we offer
  • Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
  • Sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • Tuition assistance
  • Fifteen days Paid Time Off (PTO) in their first year of employment
  • Fulltime
Read More
Arrow Right

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor’s degree from an accredited institution
  • 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
  • Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
  • Experience in financial software platforms, ERP systems, or previous work in finance/accounting
  • Fluency in English (speaking / writing) REQUIRED
  • Sound knowledge of Microsoft products suite, including Word, Excel, Outlook
Job Responsibility
Job Responsibility
  • User Administration: Configure/update/termination of users
  • Semiannual audit of users
  • End User/System Support: Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
  • Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
  • Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
  • Follow up on all negative CSAT responses to understand concern and implement corrective measures
  • Data Configuration: Configure new (or remove) assignments in the Yardi system
  • Fulltime
Read More
Arrow Right

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor’s degree from an accredited institution
  • 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
  • Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
  • Experience in financial software platforms, ERP systems, or previous work in finance/accounting
  • Fluency in English (speaking / writing) REQUIRED
  • Sound knowledge of Microsoft products suite, including Word, Excel, Outlook
Job Responsibility
Job Responsibility
  • User Administration: Configure/update/termination of users
  • Semiannual audit of users
  • End User/System Support: Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
  • Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
  • Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
  • Follow up on all negative CSAT responses to understand concern and implement corrective measures
  • Data Configuration: Configure new (or remove) assignments in the Yardi system
What we offer
What we offer
  • We invest in supporting each other, learning together, and celebrating our success
  • Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay
  • Fulltime
Read More
Arrow Right

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor’s degree from an accredited institution
  • 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
  • Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
  • Experience in financial software platforms, ERP systems, or previous work in finance/accounting
  • Fluency in English (speaking / writing) REQUIRED
  • Sound knowledge of Microsoft products suite, including Word, Excel, Outlook
Job Responsibility
Job Responsibility
  • User Administration
  • Configure/update/termination of users
  • Semiannual audit of users
  • End User/System Support
  • Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
  • Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
  • Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
What we offer
What we offer
  • We invest in supporting each other, learning together, and celebrating our success
  • Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay
  • Fulltime
Read More
Arrow Right

Application Support Associate

We are currently seeking an Application Support Associate specializing in Yardi ...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor’s degree from an accredited institution
  • 5+ years of relevant/professional experience in a customer support or related role, demonstrating strong customer service skills and problem-solving abilities
  • Proficient in Yardi Voyager, with a strong understanding of its functionalities and capabilities
  • Experience in financial software platforms, ERP systems, or previous work in finance/accounting
  • Fluency in English (speaking / writing) REQUIRED
  • Sound knowledge of Microsoft products suite, including Word, Excel, Outlook
Job Responsibility
Job Responsibility
  • User Administration: Configure/update/termination of users
  • Semiannual audit of users
  • End User/System Support: Support for end user inquiries or issues in our software applications
  • Escalation of support tickets (when applicable) to engineering, management or software vendor
  • Detailed review, analysis, description of end user issues when escalating
  • Support the implementation of new modules and periodic system upgrades
  • Deliver exceptional customer service by handling customer inquiries, complaints and suggestions promptly and professionally
  • Collaborate and work closely with our global clients to understand their needs, address their queries, and provide the highest level of customer satisfaction
  • Follow up on all negative CSAT responses to understand concern and implement corrective measures
  • Data Configuration: Configure new (or remove) assignments in the Yardi system
What we offer
What we offer
  • We invest in supporting each other, learning together, and celebrating our success
  • Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay
  • Fulltime
Read More
Arrow Right

Associate Application Deployment Engineer

We are seeking an individual to support application deployment and release activ...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in application deployment within Telecom BSS/OSS or enterprise environments
  • Hands‑on with Unix/Linux operating systems, including command‑line tools and vi editor
  • Skilled in scripting using Unix shell and Python
  • Familiar with AWS cloud services and enterprise application deployments
  • Experienced with Apache Tomcat and application server configuration, including data sources
  • Knowledgeable in CI/CD practices and modern deployment tooling
  • Comfortable working with ITIL processes and operational support models
  • Able to collaborate effectively across technical and non‑technical teams
  • Experienced in resolving complex and critical application issues
  • Typically brings 3–4 years of relevant professional experience
Job Responsibility
Job Responsibility
  • Deploy and promote application code across multiple environments within agreed SLAs
  • Implement configuration and software changes as per approved requests
  • Develop and maintain automation scripts using shell scripting, Python, Groovy, YAML and JSON
  • Support CI/CD pipelines using tools such as Jenkins, Docker, Kubernetes, GitOps and GoCD
  • Investigate, diagnose and resolve deployment‑related incidents and defects
  • Handle production incident tickets and coordinate with relevant teams for resolution
  • Ensure adherence to defined operational processes and standards
  • Monitor system performance and contribute to high availability of applications
  • Support project and testing teams during release and deployment cycles
  • Contribute to reducing incident, problem and service request trends across the application suite
What we offer
What we offer
  • Exposure to large‑scale Telecom BSS/OSS platforms and enterprise deployments
  • Opportunities to work with modern DevOps and cloud technologies
  • A collaborative environment focused on continuous improvement and learning
  • Experience supporting critical production systems with global impact
  • Fulltime
Read More
Arrow Right

Associate Technical Support Engineer - Tier 1

As a Tier 1 Associate Engineer within the Technical Support Services (TSS) team,...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
optimizely.com Logo
Optimizely
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 0–2 years of experience in a similar position
  • Relevant industry-recognized certifications preferred
  • Knowledge of Fast-paced, high-transaction NOC, Data Center, or Managed Hosting environment
  • Knowledge of Microsoft Azure services
  • Knowledge of Supporting web-based applications
  • Systems administration experience with Windows Server and SQL Server
  • Knowledge of Application and data security
  • Knowledge of CDN services
  • ITIL Foundation training and certification preferred
  • Must possess a strong sense of urgency and passion for customer service
Job Responsibility
Job Responsibility
  • Independently triage and resolve standard Tier 1 incidents
  • Provide prompt, empathetic and technically sound support across all channels
  • Execute service requests and provisioning tasks with minimal supervision
  • Coordinate with internal teams to manage minor deployment issues
  • Identify recurring issues and suggest improvements to documentation
  • Escalate complex issues with clear context and documentation
  • Contribute to knowledge base articles and internal process improvements
  • Document all customer interactions and resolutions with detail, clarity, and accuracy in Optimizely’s ticketing system
Read More
Arrow Right

Associate / Associate Director Mechanical Engineer

Atelier Ten is hiring a Associate / Associate Director Mechanical Engineer for L...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
atelierten.com Logo
Atelier Ten
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Mechanical Engineering or a related discipline
  • Chartered Engineer (CEng) status or actively working towards chartership
  • 8 years + of experience in mechanical design engineering within building services or similar sectors
  • Experience with Stage 3 & 4 design or equivalent detailed design phases
  • Solid understanding of UK building regulations and industry standards
  • Strong technical knowledge of HVAC, hydronic systems, ventilation, and other mechanical building services
  • Proven experience in MEP or multidisciplinary coordination, including clash detection and BIM processes
  • Excellent communication and interpersonal skills, with the ability to lead and manage external stakeholder meetings
  • Skilled in managing multiple projects and meeting tight deadlines with flexibility and professionalism
  • Proficient in design software such as Revit MEP and AutoCAD, as well as Microsoft Office applications
Job Responsibility
Job Responsibility
  • Lead and support mechanical design development through RIBA Stages 2, 3, and 4, ensuring alignment with client requirements and adherence to industry standards
  • Coordinate mechanical systems design with electrical, plumbing, and structural disciplines to deliver fully integrated MEP (Mechanical, Electrical, and Plumbing) solutions
  • Manage and resolve design coordination issues by collaborating effectively with internal teams, external consultants, and contractors
  • Attend and lead external meetings with clients, contractors, and multidisciplinary design teams to ensure smooth communication and project delivery
  • Provide technical guidance, support, and mentorship to junior engineers and other project team members
  • Ensure all design documentation is accurate, complete, and submitted in accordance with project timelines and deliverables
  • Support clash detection and resolution processes during design coordination phases to prevent conflicts and ensure seamless integration
  • Adapt quickly to changing project priorities and manage workloads efficiently across multiple concurrent project
Read More
Arrow Right