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Associate Application Support Engineer

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ServiceRocket

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Location:
Chile , Santiago

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a customer-centric and motivated Junior Application Support Engineer to join our fantastic team in Santiago. Application Support Engineers are responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple-to-complex technical problems. You will be working on cutting-edge technologies in cloud environments. You will participate in technical issue analysis and debugging while enabling continued innovation within the Support Engineering organization.

Job Responsibility:

  • Diagnose, configure, troubleshoot, and solve problems associated with Apps in the Atlassian landscape
  • Researching, diagnosing, troubleshooting, and identifying solutions to complex application L1-L2 support issues while providing a great customer experience
  • Apply teamwork and collaboration skills while working with the Development, Sustaining, and QA teams
  • Install, configure, and maintain Apps that cater to high availability and scalability requirements
  • Interact with global customers and creatively troubleshoot their business-critical problems by applying technical and soft skills
  • Participate in the related activities and associated processes in a 24X5 global support setup as needed
  • Document and share knowledge base with others
  • Be accountable, take ownership, and have a strong customer focus

Requirements:

  • Degree in Information Technology, Computer Science or equivalent
  • Available to work on rotation shifts
  • Strong communication skills including proficiency in spoken English
  • Strong analytical skills to quickly identify the root cause and recommend an effective solution for customer issues

Nice to have:

  • 1+ years of experience working as a system or application support engineer
  • Knowledge of shell scripting (Korn Shell, Bourne Shell, Bash, sed, awk, groovy scripting, Jython, Python, Nunjucks, etc)
  • Programming skills such as Java or Groovy
  • Comfortable with Linux and/or Windows OS administration
  • Set up Virtual Environments with virtualization experience and understanding of visual concepts (VMware or similar)
  • Write, edit, and debug SQL queries written in MS SQL, Postgres, MySQL, Oracle or any other database system
  • Analyze and resolve DevOps integration issues involving many different products and technologies like Jenkins, Bamboo, Git, Github, Bitbucket
  • Analyze application server logs (Apache, Tomcat) to identify the root cause
What we offer:
  • Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit
  • Stock options: you have the opportunity to participate in the ownership of the company
  • Health insurance: we support you and your family–your well-being matters
  • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location
  • Career pathways program: you can grow horizontally, vertically, or any way you want
  • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
  • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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