Associate Analyst, Electric Field Operations Support Job at EVERSOURCE (Hooksett)

Job Description

The Associate Analyst in Electric Field Operations Support will be responsible for providing analytical support for Eversource business functions. This could include participating on task forces, special studies, business cases, reporting and tracking of financials, economic and cost benefit analysis, development, monitoring and reporting of standards and metrics, etc. This role will also assist with daily departmental workload for Exchange of Notices, State and Municipal Licensing, 3rd Party Attachment applications and Contractor Invoicing.

Job Responsibility

Providing analytical support for Eversource business functions
Participating on task forces, special studies, business cases, reporting and tracking of financials, economic and cost benefit analysis, development, monitoring and reporting of standards and metrics
Assisting with daily departmental workload for Exchange of Notices, State and Municipal Licensing, 3rd Party Attachment applications and Contractor Invoicing
Working within department and in conjunction with other departments to analyze data and processes
Analyzing processes and data and converting this into value added thinking and information
Working with others to identify opportunities for process change and continuous improvement, and facilitating the acceptance and implementation of the change
Assisting with training and support of field personnel in Operations policies and procedures
Assisting with tracking and reporting on field compliance with company operating procedures
Working within team environment to administer and complete various department tasks
Executing activities and/or objectives in an accurate, timely manner and ensuring a positive impact on colleagues and customers
Contributing to a positive, professional, cooperative and efficient work atmosphere and openly communicating work information to others in a timely manner
Delivering superior customer service to both internal and external customers
Keeping Manager and/or Team Leader informed of issues, impediments and progress
Participating in the resolution of customer crisis/urgent problems as situations arise
Performing administrative tasks, as required
Will receive an emergency assignment and be called upon for restoration and emergency efforts with little notice (inside and outside of core hours)

Requirements

Must be able to work within a team environment as well as independently
High degree of personal ownership and accountability
Possess strong multi-tasking and organizational skills
Ability to work within stressful situations and within tight deadlines
Understanding of Customer Operations
Demonstrated analytical, problem-solving, statistical and mathematical skills
Strong communication and interpersonal skills
Demonstrated familiarity with budgeting and accounting concepts
Demonstrated skill with MS Office applications
Familiarity with reporting preferred
Experience with electrical utilities and electrical distribution and operations systems preferred
Experience with project management preferred
A Bachelor’s Degree in Business Administration (Accounting, Finance or a closely related discipline), or the equivalent in combined education and experience is required
Zero to three years of experience

Nice to have

Familiarity with reporting
Experience with electrical utilities and electrical distribution and operations systems
Experience with project management
Related experience in a utility company

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Associate Analyst, Electric Field Operations Support

Job Description

Job Responsibility

Requirements

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