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Associate AI Engineer

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Bellevue

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

80900.00 - 146100.00 USD / Year
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Job Description:

The Assoc Engineer, AI Modeling at T-Mobile is instrumental in supporting the development and optimization of AI models that enhance customer service automation. This role involves applying techniques such as prompt engineering and fine-tuning to improve AI performance, under the guidance of senior engineers. The Assoc Engineer collaborates with cross-functional teams to integrate AI-driven enhancements into production systems, thereby improving customer interactions and satisfaction. By contributing to the architecture of sophisticated AI systems, this role supports the strategic enhancement of T-Mobile's AI capabilities. Overall, the Assoc Engineer plays a key role in ensuring the reliability, accuracy, and efficiency of AI applications in customer service operations.

Job Responsibility:

  • Applies prompt engineering techniques to enhance AI model performance for customer service automation
  • Collaborates with cross-functional teams to integrate AI-driven enhancements into production systems
  • Supports the development and optimization of AI models under the guidance of senior engineers
  • Contributes to the architecture of sophisticated AI systems to improve customer interactions
  • Ensures the reliability, accuracy, and efficiency of AI applications in customer service operations
  • Fine-tunes AI models to meet specific operational goals and enhance user satisfaction

Requirements:

  • Bachelor's Degree Computer Science, Engineering, or a related field (Required)
  • Master's/Advanced Degree Computer Science or Data Science (Preferred)
  • Developing and optimizing AI models, particularly in customer service automation (Preferred)
  • Applying AI techniques such as prompt engineering and fine-tuning (Preferred)
  • Collaborating with cross-functional teams to integrate AI-driven solutions into production systems (Preferred)
  • Data Analysis Ability to analyze and interpret complex data to improve AI model performance. (Required)
  • Problem Solving Strong problem-solving skills to troubleshoot and optimize AI systems. (Required)
  • Collaboration Excellent collaboration skills to work effectively with cross-functional teams. (Required)
  • Technical Writing Proficiency in technical writing to document AI model developments and modifications. (Preferred)
  • Microsoft Excel Proficiency in Microsoft Excel for data manipulation and analysis. (Preferred)
  • Agile Methodologies Understanding of Agile methodologies to adapt to rapidly changing requirements in AI development. (Preferred)
  • Certified Analytics Professional (CAP) (Preferred)
  • Machine Learning Certification (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Annual bonus or periodic sales incentive or bonus
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
March 12, 2026

Employment Type:
Fulltime
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