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Optimizely is looking for an Associate Accounts Receivable Specialist to join our Accounts Receivable team. This role will be essential in managing cash collections from customers and liaising with customers to investigate, report, and escalate issues that may delay payments. The position will also manage the credit committee process for credit memo requests, working closely with Billing, CSM, Sales, and Order Management teams while maintaining and updating relevant trackers.
Job Responsibility:
Work directly with customers, legal teams, CSM, Sales, Finance, Order management and billing teams ensuring payments are received within the terms and engagement and resolve any outstanding balances
Prepare weekly AR aging reports, send statements, and issue past-due notices to customers with delinquent accounts (dunning)
Update notes and action items for each customer
Recommend write-offs of AR to management
Process credit card payments
Assist with resolutions of short payments
Reconciling variances and collaborate with internal and external customers in resolving payment disputes
Assist with ad hoc research, reporting and projects
Provide continuous improvement to standardize and streamline processes, SOX control performance and documentation maintenance