Associate Accounts Manager

• Assist in managing a portfolio of customer accounts, acting as a primary contact for inquiries, updates, and project support
• Support Account Managers and Senior Account Managers with day-to-day client project execution
• Conduct in-person or virtual presentations with customers, showcasing company products and services
• Provide technical assistance and consultative support when problems arise, escalating issues as needed
• Assist in preparing accurate proposals, quotes, and project timelines
• Ensure the CRM system is consistently updated to reflect accurate customer data, pipeline activity, and project statuses
• Collaborate with internal teams (Engineering, production, logistics) to align projects executing with client expectations
• Identify new business opportunities and assist in expanding relationships with new and existing accounts
• Monitor project milestones, ensuring on-time delivery of products and services

• Bachelor’s degree in Engineering, Business, Marketing or related field (or equivalent experience)
• 1-3 years of experience in sales support, Account Management, customer service (preferably in manufacturing industries)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM systems (e.g. Salesforce)
• Strong organizational and multitasking skills, with attention to detail and ability to meet deadlines
• Ability to manage multiple projects and tasks with competing priorities
• Excellent organizational and oral/written communication skills are required
• Excellent analytic, problem-solving, and organization skills
• Sales experience from cold call through close with documented success in account management
• Customer-first mindset with a consultative approach
• Proactive, analytical, and results-driver
• Positive attitude and the ability to work well with co-workers
• Some travel required

Knowledge of thermoforming, healthcare packaging, plastics is a plus