Associate Account Resolution Representative, Wells Fargo

Associate Account Resolution Representative

Wells Fargo

Location:
United States, Charlotte

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Associate Account Resolution Representative for overdraft department. Learn more about the career areas and business divisions at wellsfargojobs.com.

Job Responsibility:

Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Requirements:

6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking proficiency in Spanish/English

Nice to have:

Ability to manage to production goals, deadlines, and various metrics
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
Able to negotiate, influence, and collaborate to build successful relationships
Capable to work effectively in structured but flexible, adaptable and changing, call center environment
Customer service focus with the ability to listen to customer needs and recommend solutions
Excellent verbal, written, and interpersonal communication skills
Good analytical skills with high attention to detail and accuracy
Solid conflict management and decision-making skills
Intermediate Microsoft Office skills

Additional Information:

Job Posted:
July 13, 2025

Expiration:
July 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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