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Associate Account Resolution Representative - Credit Cards - Bilingual (Spanish/English)

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States , West Des Moines

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wells Fargo is seeking an Associate Account Resolution Representative – Bilingual (Spanish/English) in Credit Card Collections in West Des Moines, IA. This team is part of our Unsecured Lending Operations, empowering millions of customers to achieve their dreams every day.

Job Responsibility:

  • Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
  • Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
  • Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
  • Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
  • Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Requirements:

  • 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bilingual speaking, listening and reading proficiency in both Spanish and English

Nice to have:

  • Customer service focus with the ability to listen to customer needs and recommend solutions
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Ability to manage to production goals, deadlines, and various metrics
  • Skilled in navigating multiple computer systems and utilizing search tools to find information
  • Capable to work effectively in structured but flexible, adaptable and changing, call center environment
  • Excellent verbal, written, and interpersonal communication skills
  • Good analytical skills with high attention to detail and accuracy
  • Solid conflict management and decision-making skills

Additional Information:

Job Posted:
March 22, 2026

Expiration:
April 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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