This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Wells Fargo is seeking an Associate Account Resolution Representative – Bilingual (Spanish/English) in Overdraft Deposit Collections and Recovery in Charlotte, NC. This team is part of our Unsecured Lending Operations, empowering millions of customers to achieve their dreams every day.
Job Responsibility:
Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers
Requirements:
6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking, listening and reading proficiency in both Spanish and English
Nice to have:
Customer service focus with the ability to listen to customer needs and recommend solutions
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to manage to production goals, deadlines, and various metrics
Skilled in navigating multiple computer systems and utilizing search tools to find information
Capable to work effectively in structured but flexible, adaptable and changing, call center environment
Excellent verbal, written, and interpersonal communication skills
Good analytical skills with high attention to detail and accuracy
Solid conflict management and decision-making skills