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The Valuations Department is responsible for working with clients and specialists across all categories to provide valuation services. The Associate Account Manager demonstrates leadership and professionalism, acting as the primary liaison between clients and their teams, Sotheby’s specialists and Senior business-getters. He/she serves as the project manager for all types of valuations and is the primary liaison throughout the entire valuation process to ensure the client experience at Sotheby's is seamless and exceptional. The Associate Account Manager has a very well-rounded knowledge of the client’s collection, key stakeholders and contributes to the larger client strategy.
Job Responsibility:
Act as valuation project manager for large, complex, long-term valuations frequently requiring organization of specialists and regional staff
Manage the entire valuation process including but not limited to: communicating and managing client expectations
preparing valuation proposals and agreements
carrying out pre-valuation walk-throughs or document review
calculating and communicating to the client associated fees, organizing, scheduling and accompanying specialist team on client visits
following up with specialists regarding values, comparables and/or comparable basis paragraphs
setting, communicating and monitoring deadlines to clients and specialists
managing the movement of documents through the production and proofing process and producing and reviewing final documents to ensure product meets Sotheby’s high appraisal standards and sending these to the client
Possess detailed knowledge of the types of valuations and requirements as well as IRS requirements
Ability to establish and maintain strong working relationships with Sotheby's colleagues across many departments, as well as external clients including bankers, lawyers, advisors, family offices and collection managers
Pro-actively build valuation opportunities through relationship development and maintenance of internal and external client relationships
Ability to identify other business opportunities throughout the valuation process and engage the appropriate colleagues, creating proposals and acting as lead Consignment Manager when necessary
Work with Proposals, Consignment Management, Client Strategy and Fiduciary Client Group on sale and estate related projects as needed
Attend on-site and off-site events as required
Participate in internal meetings, serving as a representative of Valuations
Other strategic and ad hoc projects as assigned by Head of Department and/or Director of Account Management
Deal with general enquiries and respond accordingly
Lead by example serving as a role model to more junior colleagues
Requirements:
BA and 3-5 plus years of client and/or auction related experience
Ability to work independently in a fast-paced, deadline-driven environment
Ability to travel as needed
Excellent organizational and time management skills
Excellent client service skills and strong ability to problem-solve
Excellent written, verbal and interpersonal communication skills
Strong attention to detail and follow-through skills
Strong team player, flexible, motivated, discreet, dependable, resourceful and able to multi-task gracefully
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