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Join our mission-driven team as an Associate Account Manager, where you will play a key role in executing account management activities for school districts and government agencies while fostering strong client relationships and driving growth. The Associate Account Manager (AAM) owns the day-to-day execution of account management activities for a defined set of Tier 3 named accounts, operating with oversight from an Account Manager or Manager. This role is foundational within the Account Management organization and is designed for individuals developing core client-facing, operational, and commercial skills. The AAM supports account growth and retention through disciplined execution of account-level workstreams, strong operational follow-through, and consistent communication.
Job Responsibility:
Serve as the primary executor of day-to-day account management activities for assigned named accounts
Retain, expand and execute defined account strategies and initiatives with oversight, ensuring timelines, deliverables, and commitments are met
Act as a reliable point person for account-level operational workstreams, coordinating tasks and follow-ups across stakeholders
Support analysis of account-level usage, performance, and product adoption
Identify product-level gaps and opportunities for growth within assigned accounts
Surface potential risks, issues, or opportunities early and escalate appropriately
Maintain accurate and timely Salesforce data, including account notes, activities, contacts, and key fields
Requirements:
3+ years of experience in sales, account management or a related role
Prior experience developing and executing comprehensive account plans, identifying upsell and cross-sell opportunities, and delivering solutions that align with client needs and business goals
Demonstrated success in cultivating trust-based, and empathetic relationships with clients and internal stakeholders in an account management or sales based role
Experience working effectively in cross-functional teams, collaborating with multiple departments to achieve shared goals and drive business success
Strong ability to identify challenges, analyze data, and develop creative solutions to address client needs, overcome obstacles, and drive sales performance
Demonstrated ability to manage multiple client accounts, prioritize tasks effectively, and maintain a well-organized pipeline to meet sales targets in a fast-paced environment
Track record of consistently exceeding targets and achieving measurable results, with a sharp focus on delivering outcomes that align with company objectives
Maintain clear and proactive verbal and written communication with clients and internal partners to ensure alignment on account status, operational workstreams, project deliverables, follow up meeting recap and opportunities for continuous improvement