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ZeroFox is looking for an Associate Account Manager to join our dynamic team. In this role, you will support the strategic growth of our client accounts by ensuring that customers derive maximum value from our solutions. You will work closely with clients, assisting them in understanding our offerings, addressing their needs, and fostering ongoing relationships to promote customer success and satisfaction. Your responsibilities will include coordinating internal resources to resolve client issues, assisting in upselling and renewal processes, and gathering feedback to guide product enhancements. As an Associate Account Manager, you will report directly to the Account Manager and will have opportunities to grow your career in account management.
Job Responsibility:
Assist renewals desk with renewals of the ZeroFox platform
Develop a solid and trusting relationship between clients and company
Develop a complete understanding of account needs
Anticipate account changes and improvements
Strategically plan to improve client results
Maximize profit by up-selling or cross-selling
Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Analyze client data to provide customer relationship management
Expand relationships and evangelize ZeroFox within account
Requirements:
1-3 years of experience in account management, customer success, or a related field, preferably in the technology or cybersecurity sector
Demonstrated ability to build strong relationships with clients and collaborate effectively with internal teams
Excellent communication skills, both verbal and written, with a strong attention to detail
Proficient in using CRM software (Salesforce preferred) and Microsoft Office Suite
Ability to multitask and manage time efficiently to meet the needs of multiple clients
Strong problem-solving skills and a proactive approach to addressing client concerns
Enthusiasm for learning about cybersecurity trends and ZeroFox solutions
Willingness to travel occasionally as needed to meet with clients
Nice to have:
Bachelor's degree in Business, Marketing, Information Technology, or a related field
Experience in a fast-paced startup environment is a plus
Familiarity with cybersecurity products and services
What we offer:
Community-driven culture with employee events
Generous time off
Comprehensive health benefits & 401(k) plan with employer matching
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture