Associate Account Manager, Revenue Retention Job at JFrog (Atlanta)

Associate Account Manager, Revenue Retention

In this role, you will be the catalyst for "Liquid Software" by ensuring our cus...

Location

United States , Atlanta

Salary:

77000.00 - 90000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success, Account Management, or a similar role within an enterprise software/SaaS company
Strong foundational knowledge of DevOps concepts, CI/CD pipelines, and software deployment processes
Proven track record of managing international enterprise customers and navigating complex, high-impact business environments
Analytical proficiency with CRM tools (like Salesforce/JIRA) to track metrics, interpret data, and generate actionable growth insights
Exceptional communication skills in English, with the ability to engage senior decision-makers and build trust with technical stakeholders
Bachelor’s degree (BS) or equivalent in Computer Science, Business, or a related field
Experience in the Public Sector is highly preferred, with an understanding of the unique compliance and procurement cycles involved

Job Responsibility

Scale Customer Adoption by guiding users through the JFrog journey to ensure they are utilizing key platform features and best practices for maximum ROI
Drive Retention Excellence by developing and executing proactive success plans that align JFrog solutions with evolving customer business goals and success metrics
Champion the 'Voice of the Customer' by gathering critical feedback and industry trends to influence internal Product, R&D, and Sales roadmaps
Maximize Growth Opportunities by delivering high-impact Business Reviews that prove financial return (ROI) and clear the path for renewals and expansions
Synchronize Cross-Functional Success by partnering with Sales, Solution Engineering, and Training teams to provide a unified, world-class experience for enterprise clients
Own the Customer Relationship as the "single source of truth," proactively resolving issues and nurturing advocates within the customer's organization

What we offer

Equity package of restricted stock units (RSU)
Eligibility to participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness and much more

Fulltime

Associate Account Manager

As an Account Management Associate, you will be responsible for directly support...

Location

United States , New York

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

Bachelor’s degree or similar relevant working experience
1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
Excellent project management and organizational skills
Data-driven approach to continuously drive additional efficiency
Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Passion for deeply understanding a product in order to provide solutions for customers
Attention to detail and excellent communication skills are a must
Passion for travel and focusing on the customer experience
High energy, go-getter with fresh ideas who takes the initiative to get things done

Job Responsibility

Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention
Refine segmentation for the Scaled book to inform engagement strategies
Renew, process and negotiate contracts

What we offer

generous medical plans, dental, and vision benefits with premiums covered by Navan
various insurance options designed to cover each family's needs
paid parental and bereavement leave
subsidized commuter benefits
mental health support
connectivity stipends
pet insurance

Fulltime

Associate Account Manager

As an Account Management Associate, you will be responsible for directly support...

Location

United States , Austin

Salary:

Not provided

Navan

Expiration Date

Until further notice

Requirements

Bachelor’s degree or similar relevant working experience
1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
Excellent project management and organizational skills
Data-driven approach to continuously drive additional efficiency
Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Passion for deeply understanding a product in order to provide solutions for customers
Attention to detail and excellent communication skills are a must
Passion for travel and focusing on the customer experience
High energy, go-getter with fresh ideas who takes the initiative to get things done

Job Responsibility

Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention
Refine segmentation for the Scaled book to inform engagement strategies
Renew, process and negotiate contracts

What we offer

Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Associate Renewals Account Manager

We are looking for a motivated and customer-focused Associate Renewal Account Ma...

Location

United Kingdom , Reading

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

Foundational understanding of the SaaS sales cycle, including the role and importance of renewals in driving customer retention and revenue growth
Experience using CRM systems such as Salesforce (SFDC) to manage customer information and pipeline
Comfort maintaining forecasts and updating opportunities in tools such as Clari
Experience supporting or participating in pricing and contract discussions
Demonstrated ability to take full ownership of multiple accounts, managing priorities effectively to deliver results within deadlines
Ability to review customer data and identify potential renewal risks or growth signals
Ability to work effectively with cross-functional teams including Sales and Customer Success
Proactive mindset with the ability to take initiative and solve problems
Ability to learn and confidently explain technical concepts at a high level
Strong written and verbal communication skills with a professional customer-facing approach

Job Responsibility

Manage high-volume renewal transactions using established processes and playbook
Proactively engage customers to confirm renewal timelines and intent
Partner with Account Executives, Customer Success, and Channel teams to support a smooth renewal experience
Identify potential risks and escalate when needed to protect retention
Surface upsell or cross-sell signals and collaborate with Sales on next steps
Maintain accurate customer records, pipeline updates, and forecasts in SFDC and Clari
Track renewal activity and performance metrics to ensure strong pipeline hygiene
Support renewal conversations by clearly communicating contract details and value
Ensure all renewal activities follow internal policies and compliance guidelines

Account Manager

We are looking for an Account Manager to lead client growth and strengthen long-...

Location

United States , Arlington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
At least 5 years of experience in sales, account management, or another consultative client-facing position
Proven ability to lead teams, develop talent, and improve performance through coaching and guidance
Strong communication and interpersonal skills with the ability to build credibility and lasting business relationships
Demonstrated commercial acumen, including experience managing revenue goals and customer retention priorities
Ability to balance multiple responsibilities independently in a fast-paced environment
Proficiency with Microsoft Office tools
experience in a non-profit or association setting is preferred

Job Responsibility

Direct and support a team focused on winning new business, launching client relationships successfully, maintaining active engagement, and securing renewals
Manage segment performance by tracking revenue results, monitoring pipeline activity, preparing forecasts, and driving progress toward established targets
Shape client engagement plans that encourage continued participation, strengthen satisfaction, and increase long-term account value
Lead consultative discussions with senior decision-makers to identify business needs and align solutions that address their goals
Work closely with internal partners to refine programs, enhance communications, and develop strategies tailored to the assigned market segment
Oversee hiring efforts, onboard new team members effectively, and provide coaching that builds capability and consistent performance
Ensure a seamless customer journey by aligning sales and account management activities around service quality and responsiveness

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Merchant Services Account Manager

Wells Fargo is seeking a Merchant Services Account Manager to support our govern...

Location

United States , CHARLOTTE; IRVING; MINNEAPOLIS; WEST DES MOINES

Salary:

68000.00 - 114000.00 USD / Year

Wells Fargo

Expiration Date

Until further notice

Requirements

2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Responsibility

Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention
Achieve companywide business objectives, including the annual revenue plan at target margins
by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
Establish and maintain a sound internal partnership with respective teams through on-going collaboration and communication
Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support client’s merchant processing environment
Guide Merchants through complex projects and compliance mandates
Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them
Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

What we offer

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement

Fulltime

Technical Account Manager

As a Technical Account Manager (TAM), you’ll be responsible for planning and exe...

Location

United States

Salary:

100000.00 - 125000.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
For example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect
B.S. in Computer Science, Engineering, or similar field, or equivalent experience
Ability and willingness to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion
Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
Familiarity with cloud-security best practices, common threat models, and CNAPP use cases
Ideally, you have a security certification or experience helping organizations address cloud-security challenges
Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
Familiarity with Linux and Windows operating systems concepts and runtime sensing

Job Responsibility

Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey
Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
Continuously stay abreast and enabled on new Wiz features and functionality
Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Sales Account Manager

Sales Account Manager. This role has been designed as ‘Hybrid’ with an expectati...

Location

South Korea , Seoul

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor’s degree / directly related previous work experience
Prior experience managing the Samsung account is required
Demonstrated achievement of progressively higher quota, diversity of business customer, and higher level customer interface
Extensive selling experience within industry and on similar products
Typically 8-12 years of advanced sales experience
Project management skills required
2-3 years of product sales in the desired specialty
Is considered an expert in knowledge of products, solution or service offerings as well as competitor’s offerings to be able to sell large solutions
Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling
Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit

Job Responsibility

Responsible for creating and driving their sales pipeline
Capture leads outside of specialization and use closed-loop lead management to ensure assignment and follow- up by others
Maintains knowledge of competitors in account to strategically position the company’s products and services better
Use specialty expertise to seek out new opportunities and expand and enhance existing opportunities to build the pipeline in and drive pursuit
Provide support to Account managers and provide input regarding business development and solution expertise
Development of quota objectives and future direction for defined product category
Some specialists also responsible for selling outsourcing deals
Establish a professional, working, and consultative, relationship with the client, up to and including the C-level for mid-to-large accounts, by developing a core understanding of the unique business needs of the client within their industry
May invest time working with and leveraging external partners to deliver sale
For Services Consultants: Focus on growing contractual renewals for mid-to-large accounts with more complexity, to higher- total contract-value renewals

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

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Associate Account Manager, Revenue Retention

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