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The Associate Account Director at Signal Theory is responsible for building and maintaining great client relationships and leading a multidisciplinary team at the agency. A successful Associate Account Director is results-focused, understands the client's and the agency's business, and works in tandem with the Account Director to manage both client and team profitability. The Associate Account Director reports to the Account Director, and works with all disciplines throughout the agency to deliver remarkable work and guide the professional development of the team. The Associate Account Director is expected to demonstrate and inspire the highest standard of client service, communication and collaboration.
Job Responsibility
Own the most senior-level client relationships based on knowledge, trust and communication style
Build and maintain senior-level client relationships based on knowledge, trust and confidence
Regularly discuss agency performance with clients in order to ensure continuous improvement for the team
Challenge the team to bring solutions that tie directly to the client's business objectives and demonstrate the agency's core competencies
Be a strategic thinker, ask smart questions and lead by example, guiding the team to do the same
Maintain a keen awareness of the client relationship and agency work in order to proactively identify and resolve risk situations
Possess superior knowledge and understanding of the client's brand(s), product(s), organization structure and general operations and share that information with the multidisciplinary team
Possess superior knowledge and understanding of the agency's solutions, processes and best practices across all disciplines
Seek opportunities to collaborate with co-workers throughout the entire agency and drive the collaborative mentality across the team
Build close alignments with agency leaders in all disciplines to ensure the highest level of strategic and creative outcomes for the client
Work closely with the finance team to monitor and drive team profitability
Lead or support the client scope of work and compensation agreements
Proactively engage the Account Director
Senior Director, Account Management
Vice President, Account Management
and agency leadership to ensure appropriate awareness of client and team business priorities
Be a successful, connected manager who motivates members of his/her team to deliver their best and guide professional growth of all direct reports
Proactively identify and pursue growth opportunities for both client and agency business
Requirements
At least seven years of experience in an agency or relatable client environment
Bachelor's degree preferred
marketing or communications emphasis preferred
Must have experience leading teams and managing people
Nice to have
B2C marketing experience is helpful
What we offer
Up to $500 a year to put toward qualified wellness expenses, like your gym membership
After one year, we'll reimburse up to 50% of tuition costs for approved continuing education
After eight years, enjoy a 4-week paid sabbatical, plus a $750 reimbursement for international travel
health, dental and vision insurance
both traditional and Roth 401k plans with employer matching