CrawlJobs Logo

Associate, 1st line customer support

forterro.com Logo

Forterro

Location Icon

Location:
Morocco , Casablanca

Category Icon

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided

Job Description:

As an Associate in 1st Line Customer Support, you will play a key role in ensuring an excellent service experience for our Myfactory customers across Germany, Switzerland and Austria. You will be the first point of contact for users, helping them resolve technical and functional questions while maintaining high levels of customer satisfaction. In this role, you will work closely with our development teams, continuously expand your product expertise, and contribute to improving our overall support processes.

Job Responsibility:

  • Intensive and comprehensive support of our customers’ support cases via phone, email, ticket system
  • Increasing and maintaining customer satisfaction
  • Maintenance of our knowledge base and documentation
  • Close collaboration with the development team
  • Independently testing and reproducing reported issues for problem analysis
  • Continuous expansion of your know-how across the entire myfactory product portfolio and related technical contexts

Requirements:

  • Strong understanding of business processes and workflows in SMEs
  • Completed vocational training or university degree, ideally with further education in business administration
  • Understanding of business applications and ERP solutions
  • Strong interest in IT and technology
  • Strong Skills in at least two of the following areas: Webshops like Magento / Shopware, Interfaces SOAP / REST API, SQL Server / Statements, MS365 E-mail / Azure Know-how, POS systems
  • Strong communication and teamwork skills
  • Reliable personality with high commitment
  • Customer-oriented work approach and the ambition to always provide excellent service

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Associate, 1st line customer support

Associate Claims Representative Liability-West

Take charge as a Claims Adjuster at The General, handling NSA claim investigatio...
Location
Location
United States , Nashville, TN; Davenport, IA; Madison, WI; Stevens Point, WI; El Paso, TX
Salary
Salary:
Not provided
sentry.com Logo
Sentry
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent work experience
  • Ability to obtain and maintain state specific property and casualty claims licensing as required
  • Previous experience working with Auto Liability Claims strongly preferred
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge
  • Demonstrated experience handling moderately complex claims, or other equivalent experience
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience
  • Demonstrated experience providing customer-driven solutions, support, or service
Job Responsibility
Job Responsibility
  • Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them
  • Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
  • Investigative claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence
  • Apply knowledge to evaluate claims exposure appropriately, establishing timely reserves
  • Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim
What we offer
What we offer
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program
  • Fulltime
Read More
Arrow Right

IT Support Analyst

As part of the ongoing development within our Information and Digital services o...
Location
Location
United Kingdom , Doncaster
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified to degree Level In an IT related subject
  • Experience within a fast-moving, customer facing in-house IT support role
  • Clean Driving licence
  • Experience with Microsoft Dynamics/Business Central or other ERP Systems
  • Advanced level proficiency with Microsoft suite/Operating systems and 365
  • Networking skills
  • Excellent organisational skills and interpersonal ability
  • Teamwork
  • Desire to learn and develop in both skillset and career
  • Being an initiative-taking and driven initiative-taker
Job Responsibility
Job Responsibility
  • Providing a key supporting role, following direction and duties as designated by the IT Manager
  • Diagnosing and resolving user problems and educating users on problem resolutions
  • Supporting Business Central ERP System and associated ERP Systems
  • Develop training guides, procedures, and videos for users
  • Infrastructure / Software Training
  • Administer user access and create new users
  • Ensure user requirements are met with consistently high quality of service
  • Ensure that each support issue and resolution is adequately documented and tracked
  • Handle a mix of 1st and 2nd line infrastructure and software support issues
  • Ensure maintenance of a support system, tracking performance and identifying trends
What we offer
What we offer
  • Competitive Salary and Benefits package
  • Fulltime
Read More
Arrow Right

Associate Claims Representative Liability-Central

Experienced claims professionals expand your growth supporting The General busin...
Location
Location
United States , Stevens Point, WI; Goldsboro, NC; Tampa, FL; El Paso, TX; Nashville, TN; Davenport, IA; Madison, WI
Salary
Salary:
Not provided
sentry.com Logo
Sentry
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent work experience
  • Ability to obtain and maintain state specific property and casualty claims licensing as required
  • Previous experience working with Auto Liability Claims strongly preferred
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge
  • Demonstrated experience handling moderately complex claims, or other equivalent experience
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience
  • Demonstrated experience providing customer-driven solutions, support, or service
Job Responsibility
Job Responsibility
  • Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them
  • Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
  • Investigative claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence
  • Apply knowledge to evaluate claims exposure appropriately, establishing timely reserves
  • Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim
What we offer
What we offer
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program
  • Fulltime
Read More
Arrow Right
New

Staff Accountant

We are looking for a dedicated Staff Accountant to join our team on a long-term ...
Location
Location
United States , Allentown, Pennsylvania
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in year-end closing processes and audit preparation
  • Strong knowledge of fixed asset accounting and lease accounting principles
  • Proficiency in managing general ledger and posting journal entries
  • Familiarity with accounting software and tools
  • Excellent analytical skills and attention to detail
  • Ability to work independently and collaboratively within a team environment
  • Strong organizational and problem-solving skills
  • Bachelor's degree in Accounting, Finance, or a related field is preferred
Job Responsibility
Job Responsibility
  • Manage and execute year-end close processes to ensure timely and accurate financial reporting
  • Prepare audit documentation and support audit readiness activities to meet compliance standards
  • Oversee fixed asset accounting, including tracking and reconciliation
  • Assist with lease accounting and ensure compliance with relevant regulations
  • Perform general ledger maintenance and reconcile accounts to ensure accuracy
  • Create and post journal entries for various transactions and adjustments
  • Collaborate with team members to address discrepancies and improve financial processes
  • Ensure documentation for financial activities is organized and accessible for review
  • Support the team by providing detailed financial analysis and reporting
  • Maintain a high level of accuracy and attention to detail in all accounting tasks
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Maintenance Technician

Principal Objective of Position: The Maintenance Technician repairs and maintain...
Location
Location
United States , Tallahassee
Salary
Salary:
18.00 - 19.50 USD / Hour
hayesgibson.com Logo
Hayes Gibson Property Services LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical Skills: experience in general maintenance work, including HVAC, electrical, plumbing, and appliance repairs
  • Problem-Solving Mindset: approach maintenance challenges with a positive attitude and a knack for troubleshooting
  • Attention to Detail: ensure tasks are completed thoroughly and accurately
  • Customer Service Focus: value providing excellent service to residents by responding to maintenance requests promptly and professionally
  • Experience: prior experience in maintenance or a related field is preferred
Job Responsibility
Job Responsibility
  • Repair & Maintain: Perform routine and preventative maintenance on property buildings and equipment, including HVAC, plumbing, electrical, and more
  • Troubleshoot & Fix: Respond promptly to work orders, diagnose issues, and complete necessary repairs
  • Inspect & Report: Conduct regular inspections of the properties to identify potential problems and address them proactively
  • Safety & Compliance: Ensure that all maintenance work complies with safety regulations and company standards
What we offer
What we offer
  • comprehensive health, dental, and vision insurance
  • a 401k plan
  • paid time off (PTO) based on longevity
  • holidays off
  • Fulltime
Read More
Arrow Right
New

Operations Coordinator

Do you want to be part of a mission-driven team that truly makes a difference? A...
Location
Location
United States , Duxbury
Salary
Salary:
55000.00 - 62000.00 USD / Year
capstonevt.org Logo
Capstone Community Action
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in program administration, preferably in energy efficiency and weatherization
  • Experience working with vulnerable populations with sensitivity to the challenges and barriers faced
  • Proficiency with Microsoft Office products, with an emphasis on Excel
  • ability to learn and utilize various databases and software, as required
  • Ability to foster collaboration, promote a positive work culture, and leverage the strengths of each team member, supporting inclusive and diverse teams with different levels of experience and expertise
  • Ability to communicate clearly through verbal reports, communications, presentations, and interpersonal interactions, adapting and adjusting the communication as appropriate for the situation
  • High emotional intelligence with the ability to understand and manage their own emotions as well as empathizing with others
  • Ability to be flexible to changing priorities and adjust strategies in response to new information
  • Willingness to commit to a flexible work schedule that includes statewide travel
  • Ability to travel to job sites. Reliable and insured vehicle with a valid driver’s license, with the ability to pass a driving record check
Job Responsibility
Job Responsibility
  • Provide operational support for the day-to-day function of the program
  • Hold overall programmatic responsibility for shepherding new and returning participants through our eligibility and intake process, ensuring a smooth transition to the Project Manager
  • Maintain, expand, and strengthen partner and client awareness and utilization
  • Provide comprehensive administrative and office support to the 3E team
What we offer
What we offer
  • Generous Paid Time Off
  • Medical & Dental insurance
  • 401(k) with employer match
  • Life Insurance Plan
  • Flexible Work Schedule
  • Ongoing Professional Development
  • Fulltime
Read More
Arrow Right
New

Controller

We are looking for an experienced Controller to oversee and manage the financial...
Location
Location
United States , Westborough
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5-7 years of experience in financial systems, budget management, and spreadsheet modeling
  • Proven expertise in board reporting, budgeting, and financial analysis
  • Strong skills in forecasting, month-end close processes, and preparing monthly statements
  • Ability to supervise and mentor finance staff, fostering a collaborative and productive work environment
  • Adept at managing audits and ensuring compliance with federal and state financial regulations
  • Familiarity with automated accounting systems and reporting software
  • Excellent analytical and problem-solving skills to identify financial trends and variances
  • Strong communication skills for presenting financial data to executive leadership and board members
Job Responsibility
Job Responsibility
  • Lead the development of annual budgets, project-specific financial plans, and monthly financial reports to support organizational goals
  • Supervise finance team members to ensure accurate and timely processing of journal entries, account analyses, and financial statements
  • Manage the coordination and execution of annual financial audits, single audits, and state audits to maintain compliance
  • Oversee the implementation, maintenance, and upgrades of accounting and reporting systems, working with IT and software vendors as needed
  • Monitor and analyze monthly financial results, identifying variances and proposing corrective actions to support fiscal objectives
  • Prepare and present financial reports, forecasts, and planning models to executive leadership and board committees
  • Ensure compliance with federal and state regulations, including grant management and program-based financial reporting requirements
  • Develop and submit federal funding applications, including budgets and financial assumptions, while maintaining adherence to reporting standards
  • Collaborate with programmatic teams to integrate financial considerations into operational planning and execution
  • Lead special projects, including ad hoc financial analyses and detailed reporting requests, to support organizational initiatives
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right
New

Leasing agent

Join Our Team as a Full-Time Leasing Agent! Are you an outgoing, customer-focuse...
Location
Location
United States , St. Petersburg
Salary
Salary:
19.00 - 21.00 USD / Hour
hayesgibson.com Logo
Hayes Gibson Property Services LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer-centric approach
  • Communication skills
  • Sales skills
  • Organization & attention to detail
  • Experience in leasing or customer service is a plus
  • Positive attitude and willingness to learn
Job Responsibility
Job Responsibility
  • Initiate and coordinate all phases of apartment leasing
  • Assist the Property Manager in generating satisfactory cash flow, compliance with any regulated affordable housing program, positive resident relations and optimal resident retention
  • Ensure the delivery of excellent client service
  • Greet prospective residents
  • Help them find their ideal home
  • Guide them through the leasing process
  • Conduct property tours
  • Highlight key features
  • Close leasing deals
  • Handle leasing paperwork
What we offer
What we offer
  • Comprehensive health, dental, and vision insurance
  • 401k plan
  • Paid time off (PTO) based on longevity
  • Holidays off
  • Fulltime
Read More
Arrow Right