CrawlJobs Logo

Associate, 1st line customer support

forterro.com Logo

Forterro

Location Icon

Location:
Morocco , Casablanca

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As an Associate in 1st Line Customer Support, you will play a key role in ensuring an excellent service experience for our Myfactory customers across Germany, Switzerland and Austria. You will be the first point of contact for users, helping them resolve technical and functional questions while maintaining high levels of customer satisfaction. In this role, you will work closely with our development teams, continuously expand your product expertise, and contribute to improving our overall support processes.

Job Responsibility:

  • Intensive and comprehensive support of our customers’ support cases via phone, email, ticket system
  • Increasing and maintaining customer satisfaction
  • Maintenance of our knowledge base and documentation
  • Close collaboration with the development team
  • Independently testing and reproducing reported issues for problem analysis
  • Continuous expansion of your know-how across the entire myfactory product portfolio and related technical contexts

Requirements:

  • Strong understanding of business processes and workflows in SMEs
  • Completed vocational training or university degree, ideally with further education in business administration
  • Understanding of business applications and ERP solutions
  • Strong interest in IT and technology
  • Strong Skills in at least two of the following areas: Webshops like Magento / Shopware, Interfaces SOAP / REST API, SQL Server / Statements, MS365 E-mail / Azure Know-how, POS systems
  • Strong communication and teamwork skills
  • Reliable personality with high commitment
  • Customer-oriented work approach and the ambition to always provide excellent service

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Forterro - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Associate, 1st line customer support

Associate, 1st Line Customer Support

The Associate for 1st Line Customer Support delivers front line support to custo...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
forterro.com Logo
Forterro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service or technical support is helpful
  • Basic understanding of support processes and tools
  • Ability to follow structured procedures
  • Strong communication and listening skills
  • Ability to analyze general issues and apply problem solving within set boundaries
Job Responsibility
Job Responsibility
  • Respond to customer inquiries through phone and support portal
  • Research and diagnose general issues using documented procedures
  • Resolve straightforward problems and escalate more complex issues
  • Record all interactions accurately in the ticketing system
  • Follow established workflows and operational guidelines
  • Describe technical and functional procedures to customers and colleagues
  • Make minor approved adjustments to improve issue resolution
  • Communicate with internal contacts and customers to exchange information
  • Analyze basic issues and determine appropriate next steps
  • Support the team in achieving daily service targets
  • Fulltime
Read More
Arrow Right

Associate Claims Representative Liability-West

Take charge as a Claims Adjuster at The General, handling NSA claim investigatio...
Location
Location
United States , Nashville, TN; Davenport, IA; Madison, WI; Stevens Point, WI; El Paso, TX
Salary
Salary:
Not provided
sentry.com Logo
Sentry
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent work experience
  • Ability to obtain and maintain state specific property and casualty claims licensing as required
  • Previous experience working with Auto Liability Claims strongly preferred
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge
  • Demonstrated experience handling moderately complex claims, or other equivalent experience
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience
  • Demonstrated experience providing customer-driven solutions, support, or service
Job Responsibility
Job Responsibility
  • Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them
  • Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
  • Investigative claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence
  • Apply knowledge to evaluate claims exposure appropriately, establishing timely reserves
  • Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim
What we offer
What we offer
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program
  • Fulltime
Read More
Arrow Right

IT Support Analyst

As part of the ongoing development within our Information and Digital services o...
Location
Location
United Kingdom , Doncaster
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified to degree Level In an IT related subject
  • Experience within a fast-moving, customer facing in-house IT support role
  • Clean Driving licence
  • Experience with Microsoft Dynamics/Business Central or other ERP Systems
  • Advanced level proficiency with Microsoft suite/Operating systems and 365
  • Networking skills
  • Excellent organisational skills and interpersonal ability
  • Teamwork
  • Desire to learn and develop in both skillset and career
  • Being an initiative-taking and driven initiative-taker
Job Responsibility
Job Responsibility
  • Providing a key supporting role, following direction and duties as designated by the IT Manager
  • Diagnosing and resolving user problems and educating users on problem resolutions
  • Supporting Business Central ERP System and associated ERP Systems
  • Develop training guides, procedures, and videos for users
  • Infrastructure / Software Training
  • Administer user access and create new users
  • Ensure user requirements are met with consistently high quality of service
  • Ensure that each support issue and resolution is adequately documented and tracked
  • Handle a mix of 1st and 2nd line infrastructure and software support issues
  • Ensure maintenance of a support system, tracking performance and identifying trends
What we offer
What we offer
  • Competitive Salary and Benefits package
  • Fulltime
Read More
Arrow Right

Associate Claims Representative Liability-Central

Experienced claims professionals expand your growth supporting The General busin...
Location
Location
United States , Stevens Point, WI; Goldsboro, NC; Tampa, FL; El Paso, TX; Nashville, TN; Davenport, IA; Madison, WI
Salary
Salary:
Not provided
sentry.com Logo
Sentry
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent work experience
  • Ability to obtain and maintain state specific property and casualty claims licensing as required
  • Previous experience working with Auto Liability Claims strongly preferred
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge
  • Demonstrated experience handling moderately complex claims, or other equivalent experience
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience
  • Demonstrated experience providing customer-driven solutions, support, or service
Job Responsibility
Job Responsibility
  • Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them
  • Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
  • Investigative claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence
  • Apply knowledge to evaluate claims exposure appropriately, establishing timely reserves
  • Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim
What we offer
What we offer
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program
  • Fulltime
Read More
Arrow Right

Pga Lead Golf Instructor

The Four Seasons Resort Lāna’i is looking for a PGA Lead Golf Instructor who sha...
Location
Location
United States of America , Lana'i city, Hawaii
Salary
Salary:
26.72 - 27.52 USD / Hour
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successful candidate must possess legal work authorization in United States
  • Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
  • Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
  • Weekend and Holiday availability required
  • Registered in the PGA Apprentice Program in good standing
  • Valid Driver's License
Job Responsibility
Job Responsibility
  • Collaborate with the Director of Golf, Head Professional, Golf Course Superintendent, and Golf Professional team to support overall golf operations
  • Oversee and maintain golf teaching facilities to ensure exceptional service standards
  • Ensure the quality and effectiveness of all instructional programs
  • Develop and implement promotional initiatives to increase participation in instructional programs
  • Maximize revenue from golf instruction through strategic program management and customer engagement
  • Act as a role model for all Associates
  • Be responsible for the development of an annual business plan and budget for the Manele Golf Instruction Program
  • Provide feedback and explanation(s) regarding the financial performance of the Manele Golf Instruction Program on a regular basis
  • Co-ordinate the golf instruction and player development programming
  • Train golf professionals on golf instruction, teaching philosophies and the operations of programs
What we offer
What we offer
  • PGA Dues paid
  • 100% Employer contributed Medical, Dental, and Vision benefits
  • Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
  • Inclusive and diverse employee engagement & recognition events all year-round
  • Complimentary stays and exclusive discounts at Four Seasons Worldwide
  • Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
  • Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
  • Comprehensive learning and development programs to help you master your craft
  • Energizing Employee Culture where you are encouraged to be your true self
  • Fulltime
Read More
Arrow Right
New

Logistics/Scale Clerk

We are looking for a Logistics/Scale Clerk to support daily shipping and receivi...
Location
Location
United States , Grove City
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in logistics, clerical support, or a related office-based role
  • Previous experience with data entry, including accurate input of numerical information
  • Strong verbal communication skills and confidence in handling inbound calls professionally
  • Demonstrated customer service skills with the ability to interact effectively with a variety of individuals
  • Ability to ensure accuracy when processing truck weights, records, and routine administrative tasks
  • Comfortable working in a trailer office setting and staying productive in a self-directed environment
  • Working knowledge of basic office procedures and general computer proficiency
Job Responsibility
Job Responsibility
  • Record inbound and outbound truck weights with precision and ensure scale transactions are completed correctly
  • Enter operational and numerical information into company systems while maintaining a high level of accuracy
  • Respond to incoming phone calls promptly and provide helpful, attentive assistance to drivers, customers, and internal contacts
  • Support day-to-day customer service needs by answering questions and directing inquiries to the appropriate personnel
  • Handle general clerical duties such as document processing, filing, and other administrative support tasks as needed
  • Work independently in an on-site trailer office and manage assigned responsibilities with minimal supervision
  • Maintain organized records related to logistics activity and help keep office workflows running smoothly
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Security Installation Technician III

Join Allied Universal® Technology Services, a global leader in transforming the ...
Location
Location
United States , Wyoming
Salary
Salary:
Not provided
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A high school diploma or equivalent is required
  • Minimum 2-3 years of experience in the physical security, fire alarm or low voltage communication industry installing field devices, programming systems, and running medium- to large-sized jobs, are required
  • Possess or have the ability to obtain proper state licensing once hired (Low Voltage D license, Alarm Installer Lic. etc.)
  • Ability to meet deadlines and work in a fast-based environment with minimum direction
  • Good communication skills for effective interaction with internal and external customers
  • Strong troubleshooting skills and mechanical aptitude
  • Ability to be on-call on a rotational basis
  • Must be detail-oriented and organized
  • Must possess a valid driver's license with at least one year of driving experience, a clean driving record (no major violations within the last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by company policy, and the ability to safely operate a vehicle
  • Ability to complete time entry from home on a daily basis via the Internet
Job Responsibility
Job Responsibility
  • Assist the Project Manager regarding on-site scheduling of work activities and timely delivery of equipment
  • Responsible for the connection of control panels, application requirements, wire concealment, and security software installation
  • Install, program and configure commercial electronic security systems for enterprise commercial clients (door access control, CCTV, intrusion detection, low voltage communication, electronic locks, point sensors, signaling devices, ect.)
  • Troubleshoot new installations to ensure the systems are functioning properly and satisfy codes
  • Demonstrate Allied Universal's core values as a highly skilled leader on the Installation Team
  • Supervise several teams comprised of Security Installation Technician I's and II's
  • Manage several medium- to large-sized jobs simultaneously, doing so within approved hours and margin tolerances
  • Drive to client sites with a company-issued vehicle to perform the system installation and confirm the system is operating effectively and meets contract requirements
  • Installation of electrical wiring, panels, cables, and security devices
  • Completes miscellaneous tasks as assigned by manager
What we offer
What we offer
  • Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time is offered at an accrual rate of 3.08 hours biweekly
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs
  • Fulltime
Read More
Arrow Right
New

Assistant Operations Manager

We are currently recruiting for an Assistant Operations Manager to join a high-e...
Location
Location
United Kingdom , City Of London
Salary
Salary:
17.00 - 19.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within hospitality, retail, or a premium customer-facing management role
  • Natural leadership ability with experience coaching or supporting team members
  • Highly organised with strong attention to detail and ability to manage multiple priorities
  • Confident communicator, comfortable dealing with clients and senior stakeholders
  • Proactive, solutions-focused, and eager to take ownership in a fast-paced environment
  • Ambitious and motivated by long-term career development and progression
Job Responsibility
Job Responsibility
  • Support the General Manager in overseeing the day-to-day operations of a luxury office environment
  • Deliver exceptional client experience, building strong relationships with high-end customers
  • Lead, coach, and motivate on-site teams, fostering a high-performance culture
  • Ensure operational excellence across facilities, suppliers, and service delivery
  • Handle client queries, coordinate events, and maintain premium service standards
  • Step into the General Manager role when required, demonstrating leadership and ownership
What we offer
What we offer
  • Clear progression pathway into a future General Manager role
  • Exposure to a premium, luxury working environment with high-profile clients
  • Structured training, mentorship, and career development opportunities
  • Support from a dedicated recruitment consultant throughout your assignment
  • Fulltime
Read More
Arrow Right