CrawlJobs Logo

Associate, 1st line customer support

forterro.com Logo

Forterro

Location Icon

Location:
Morocco , Casablanca

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As an Associate in 1st Line Customer Support, you will play a key role in ensuring an excellent service experience for our Myfactory customers across Germany, Switzerland and Austria. You will be the first point of contact for users, helping them resolve technical and functional questions while maintaining high levels of customer satisfaction. In this role, you will work closely with our development teams, continuously expand your product expertise, and contribute to improving our overall support processes.

Job Responsibility:

  • Intensive and comprehensive support of our customers’ support cases via phone, email, ticket system
  • Increasing and maintaining customer satisfaction
  • Maintenance of our knowledge base and documentation
  • Close collaboration with the development team
  • Independently testing and reproducing reported issues for problem analysis
  • Continuous expansion of your know-how across the entire myfactory product portfolio and related technical contexts

Requirements:

  • Strong understanding of business processes and workflows in SMEs
  • Completed vocational training or university degree, ideally with further education in business administration
  • Understanding of business applications and ERP solutions
  • Strong interest in IT and technology
  • Strong Skills in at least two of the following areas: Webshops like Magento / Shopware, Interfaces SOAP / REST API, SQL Server / Statements, MS365 E-mail / Azure Know-how, POS systems
  • Strong communication and teamwork skills
  • Reliable personality with high commitment
  • Customer-oriented work approach and the ambition to always provide excellent service

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Forterro - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Associate, 1st line customer support

Associate, 1st Line Customer Support

The Associate for 1st Line Customer Support delivers front line support to custo...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
forterro.com Logo
Forterro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service or technical support is helpful
  • Basic understanding of support processes and tools
  • Ability to follow structured procedures
  • Strong communication and listening skills
  • Ability to analyze general issues and apply problem solving within set boundaries
Job Responsibility
Job Responsibility
  • Respond to customer inquiries through phone and support portal
  • Research and diagnose general issues using documented procedures
  • Resolve straightforward problems and escalate more complex issues
  • Record all interactions accurately in the ticketing system
  • Follow established workflows and operational guidelines
  • Describe technical and functional procedures to customers and colleagues
  • Make minor approved adjustments to improve issue resolution
  • Communicate with internal contacts and customers to exchange information
  • Analyze basic issues and determine appropriate next steps
  • Support the team in achieving daily service targets
  • Fulltime
Read More
Arrow Right

Associate Claims Representative Liability-West

Take charge as a Claims Adjuster at The General, handling NSA claim investigatio...
Location
Location
United States , Nashville, TN; Davenport, IA; Madison, WI; Stevens Point, WI; El Paso, TX
Salary
Salary:
Not provided
sentry.com Logo
Sentry
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent work experience
  • Ability to obtain and maintain state specific property and casualty claims licensing as required
  • Previous experience working with Auto Liability Claims strongly preferred
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge
  • Demonstrated experience handling moderately complex claims, or other equivalent experience
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience
  • Demonstrated experience providing customer-driven solutions, support, or service
Job Responsibility
Job Responsibility
  • Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them
  • Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
  • Investigative claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence
  • Apply knowledge to evaluate claims exposure appropriately, establishing timely reserves
  • Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim
What we offer
What we offer
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program
  • Fulltime
Read More
Arrow Right

IT Support Analyst

As part of the ongoing development within our Information and Digital services o...
Location
Location
United Kingdom , Doncaster
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified to degree Level In an IT related subject
  • Experience within a fast-moving, customer facing in-house IT support role
  • Clean Driving licence
  • Experience with Microsoft Dynamics/Business Central or other ERP Systems
  • Advanced level proficiency with Microsoft suite/Operating systems and 365
  • Networking skills
  • Excellent organisational skills and interpersonal ability
  • Teamwork
  • Desire to learn and develop in both skillset and career
  • Being an initiative-taking and driven initiative-taker
Job Responsibility
Job Responsibility
  • Providing a key supporting role, following direction and duties as designated by the IT Manager
  • Diagnosing and resolving user problems and educating users on problem resolutions
  • Supporting Business Central ERP System and associated ERP Systems
  • Develop training guides, procedures, and videos for users
  • Infrastructure / Software Training
  • Administer user access and create new users
  • Ensure user requirements are met with consistently high quality of service
  • Ensure that each support issue and resolution is adequately documented and tracked
  • Handle a mix of 1st and 2nd line infrastructure and software support issues
  • Ensure maintenance of a support system, tracking performance and identifying trends
What we offer
What we offer
  • Competitive Salary and Benefits package
  • Fulltime
Read More
Arrow Right

Associate Claims Representative Liability-Central

Experienced claims professionals expand your growth supporting The General busin...
Location
Location
United States , Stevens Point, WI; Goldsboro, NC; Tampa, FL; El Paso, TX; Nashville, TN; Davenport, IA; Madison, WI
Salary
Salary:
Not provided
sentry.com Logo
Sentry
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent work experience
  • Ability to obtain and maintain state specific property and casualty claims licensing as required
  • Previous experience working with Auto Liability Claims strongly preferred
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge
  • Demonstrated experience handling moderately complex claims, or other equivalent experience
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience
  • Demonstrated experience providing customer-driven solutions, support, or service
Job Responsibility
Job Responsibility
  • Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them
  • Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
  • Investigative claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence
  • Apply knowledge to evaluate claims exposure appropriately, establishing timely reserves
  • Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim
What we offer
What we offer
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program
  • Fulltime
Read More
Arrow Right

Pga Lead Golf Instructor

The Four Seasons Resort Lāna’i is looking for a PGA Lead Golf Instructor who sha...
Location
Location
United States of America , Lana'i city, Hawaii
Salary
Salary:
26.72 - 27.52 USD / Hour
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successful candidate must possess legal work authorization in United States
  • Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
  • Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
  • Weekend and Holiday availability required
  • Registered in the PGA Apprentice Program in good standing
  • Valid Driver's License
Job Responsibility
Job Responsibility
  • Collaborate with the Director of Golf, Head Professional, Golf Course Superintendent, and Golf Professional team to support overall golf operations
  • Oversee and maintain golf teaching facilities to ensure exceptional service standards
  • Ensure the quality and effectiveness of all instructional programs
  • Develop and implement promotional initiatives to increase participation in instructional programs
  • Maximize revenue from golf instruction through strategic program management and customer engagement
  • Act as a role model for all Associates
  • Be responsible for the development of an annual business plan and budget for the Manele Golf Instruction Program
  • Provide feedback and explanation(s) regarding the financial performance of the Manele Golf Instruction Program on a regular basis
  • Co-ordinate the golf instruction and player development programming
  • Train golf professionals on golf instruction, teaching philosophies and the operations of programs
What we offer
What we offer
  • PGA Dues paid
  • 100% Employer contributed Medical, Dental, and Vision benefits
  • Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
  • Inclusive and diverse employee engagement & recognition events all year-round
  • Complimentary stays and exclusive discounts at Four Seasons Worldwide
  • Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
  • Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
  • Comprehensive learning and development programs to help you master your craft
  • Energizing Employee Culture where you are encouraged to be your true self
  • Fulltime
Read More
Arrow Right
New

Primary Teaching Assistant

Are you passionate about shaping young minds? As a Teaching Assistant in primary...
Location
Location
United Kingdom , Caterham
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 22, 2026
Flip Icon
Requirements
Requirements
  • communication
  • teaching assistant experience
  • passionate
  • positive
  • flexible
  • hold two work references
  • UK work eligibility
Job Responsibility
Job Responsibility
  • providing crucial support to the class teacher
  • working with a child one-on-one or in small groups
  • preparing the classroom and aiding in the learning process
What we offer
What we offer
  • Convenient Mobility: Ideal for drivers due to diverse school locations
  • Versatile Exposure: Work across various schools for diverse experiences
  • Weekly Pay: Enjoy hassle-free weekly payments with fantastic daily rates
  • Effortless Hours: Submit your hours seamlessly through our time sheet app
  • Rewards Await: Earn £300 through our Refer a Friend scheme
  • Dedicated Support: Benefit from a consultant deeply connected with supported schools
  • Personalised On boarding: Receive tailored assistance for compliance
  • Compliance Assistance: Support for DBS on the update service or help to obtain one
  • career
  • work-life
  • Fulltime
Read More
Arrow Right
New

Primary Teaching Assistant

Are you passionate about shaping young minds? As a Teaching Assistant in primary...
Location
Location
United Kingdom , Caterham
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 21, 2026
Flip Icon
Requirements
Requirements
  • Non Teaching
  • communication
  • teaching assistant experience
Job Responsibility
Job Responsibility
  • Providing crucial support to the class teacher
  • Working with a child one-on-one or in small groups
  • Preparing the classroom
  • Aiding in the learning process
What we offer
What we offer
  • Convenient Mobility: Ideal for drivers due to diverse school locations
  • Versatile Exposure: Work across various schools for diverse experiences
  • Weekly Pay: Enjoy hassle-free weekly payments with fantastic daily rates
  • Effortless Hours: Submit your hours seamlessly through our time sheet app
  • Rewards Await: Earn £300 through our Refer a Friend scheme
  • Dedicated Support: Benefit from a consultant deeply connected with supported schools
  • Personalised On boarding: Receive tailored assistance for compliance
  • Essential Traits: Be passionate, positive, flexible, and hold two work references
  • Compliance Assistance: Support for DBS on the update service or help to obtain one, and UK work eligibility
  • Fulltime
Read More
Arrow Right
New

Long term supply teacher

Transform lives through education as a caring and dedicated teacher, making a la...
Location
Location
United Kingdom , Caterham
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • QTS/PGCE qualification required
  • comprehensive working history and two recent working references
  • DBS on the update service or readiness to obtain one
  • eligibility to work in the UK
  • passion and positivity for teaching
  • good communication skills
  • key stage 1 experience
Job Responsibility
Job Responsibility
  • Full teaching responsibilities within your placement
  • marking, planning, and teaching throughout extended periods
  • payment to scale for placements surpassing 6 weeks
  • full-time availability dedicated to teaching
What we offer
What we offer
  • Refer a friend bonus scheme
  • weekly pay with competitive daily rates
  • simple hour submissions through user-friendly app
  • £300 Refer a Friend bonus
  • dedicated consultant
  • personalised assistance for compliance and seamless onboarding
  • career
  • work-life
  • Fulltime
Read More
Arrow Right