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Associate – ServiceNow Configuration & CMDB Support

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Amgen

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Location:
Portugal , Lisbon

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Associate – ServiceNow Configuration & CMDB Support is responsible for supporting the maintenance and accuracy of Configuration Management Database (CMDB) data within the ELMAC environment. This role works under guidance to execute day-to-day ServiceNow configuration management activities, ensuring data quality, compliance, and alignment with defined processes and standards.

Job Responsibility:

  • Create and update Configuration Items (CIs) in ServiceNow based on defined procedures
  • Maintain CI attributes such as ownership, environment, and system details
  • Support updates to CI relationships as guided by senior team members
  • Perform routine CMDB data quality checks and resolve identified issues
  • Execute day-to-day ServiceNow configuration management tasks
  • Support updates such as ownership changes, minor corrections, and data clean-up
  • Assist in managing service requests and tracking updates in tools like JIRA
  • Follow standard operating procedures and escalate issues when needed
  • Work with Application Owners and Service Owners to collect required CI information
  • Coordinate with vendor teams to gather updates for CMDB records
  • Support service mapping activities by providing required data inputs
  • Assist in completing periodic security access reviews
  • Support documentation and data updates required for audit or compliance activities
  • Follow company policies related to data privacy and system governance
  • Assist in updating records for system decommissioning activities
  • Support tracking and clean-up of obsolete or incomplete CMDB entries
  • Help maintain alignment between ServiceNow data and actual system inventory
  • Develop understanding of ServiceNow CMDB, CSDM, and ITSM processes
  • Follow established guidelines and contribute to process improvements
  • Learn and adopt tools such as ServiceNow, JIRA, and reporting tools

Requirements:

  • Basic understanding of ServiceNow (CMDB or ITSM modules preferred)
  • Familiarity with IT service management concepts
  • Basic knowledge of tools like Excel, JIRA, or reporting dashboards
  • Understanding of data management and attention to detail
  • Ability to follow structured processes and SOPs
  • Willingness to learn configuration management practices
  • Good communication and collaboration skills
  • Strong attention to detail and accuracy
  • Ability to work in a team environment
  • Proactive attitude towards learning
  • 0-3 years of experience in IT support, ServiceNow, or related areas
  • Entry-level candidates with relevant training or certifications can be considered

Nice to have:

  • ServiceNow fundamentals certification (CSA or equivalent)
  • Exposure to CMDB or configuration management concepts
  • Experience in working with global or virtual teams
What we offer:
  • Comprehensive benefits in healthcare, finance, and well-being
  • Hybrid work model with time split between our Lisbon office and remote work
  • Access to certifications, trainings, mentorship, and career mobility

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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