Associate – ServiceNow Configuration & CMDB Support Job at Amgen (Lisbon)

Job Description

The Associate – ServiceNow Configuration & CMDB Support is responsible for supporting the maintenance and accuracy of Configuration Management Database (CMDB) data within the ELMAC environment. This role works under guidance to execute day-to-day ServiceNow configuration management activities, ensuring data quality, compliance, and alignment with defined processes and standards.

Job Responsibility

Create and update Configuration Items (CIs) in ServiceNow based on defined procedures
Maintain CI attributes such as ownership, environment, and system details
Support updates to CI relationships as guided by senior team members
Perform routine CMDB data quality checks and resolve identified issues
Execute day-to-day ServiceNow configuration management tasks
Support updates such as ownership changes, minor corrections, and data clean-up
Assist in managing service requests and tracking updates in tools like JIRA
Follow standard operating procedures and escalate issues when needed
Work with Application Owners and Service Owners to collect required CI information
Coordinate with vendor teams to gather updates for CMDB records
Support service mapping activities by providing required data inputs
Assist in completing periodic security access reviews
Support documentation and data updates required for audit or compliance activities
Follow company policies related to data privacy and system governance
Assist in updating records for system decommissioning activities
Support tracking and clean-up of obsolete or incomplete CMDB entries
Help maintain alignment between ServiceNow data and actual system inventory
Develop understanding of ServiceNow CMDB, CSDM, and ITSM processes
Follow established guidelines and contribute to process improvements
Learn and adopt tools such as ServiceNow, JIRA, and reporting tools

Requirements

Basic understanding of ServiceNow (CMDB or ITSM modules preferred)
Familiarity with IT service management concepts
Basic knowledge of tools like Excel, JIRA, or reporting dashboards
Understanding of data management and attention to detail
Ability to follow structured processes and SOPs
Willingness to learn configuration management practices
Good communication and collaboration skills
Strong attention to detail and accuracy
Ability to work in a team environment
Proactive attitude towards learning
0-3 years of experience in IT support, ServiceNow, or related areas
Entry-level candidates with relevant training or certifications can be considered

Nice to have

ServiceNow fundamentals certification (CSA or equivalent)
Exposure to CMDB or configuration management concepts
Experience in working with global or virtual teams

What we offer

Comprehensive benefits in healthcare, finance, and well-being
Hybrid work model with time split between our Lisbon office and remote work
Access to certifications, trainings, mentorship, and career mobility

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Associate – ServiceNow Configuration & CMDB Support

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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