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As an Associate in HR Operations, you will be the first point of contact for employees and managers, delivering timely, accurate, and customer-focused HR support. You'll handle inbound inquiries, manage HR transactions in Workday and other HRMS systems, and ensure data accuracy while meeting SLA commitments. This role places you at the frontline of Baxter's transformation, where your service builds trust, strengthens employee experience, and reinforces operational reliability.
Job Responsibility
Provide Tier 1 HR support via chat, email, and ticketing systems
Respond to employee inquiries on HR policies, benefits, payroll, and time-off
Triage and route complex cases to Tier 2/SME teams
Meet SLA targets for response and resolution times
Document all interactions accurately in ServiceNow/ticketing systems
Support employee onboarding queries and new hire orientation
Escalate issues appropriately and follow up on open cases
Process Workday transactions (new hires, job changes, terminations, transfers)
Manage employee data updates and corrections in HRMS
Support onboarding and offboarding processes
Create and update employee documentation (letters, contracts, amendments)
Ensure data accuracy and compliance with HR policies
Support audits, integrity checks, and adherence to SOPs
Requirements
Excellent communication skills in English
Strong customer service orientation and empathy
Ability to handle high call/chat volumes with professionalism
Basic understanding of HR policies and processes
Proficiency with ticketing systems (ServiceNow)
Hands-on Workday experience (transactions, business processes mandatory)