Assistente 2° Governante - The St. Regis Florence

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
• Assist Housekeeping management in managing daily activities
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
• Document and resolve issues with discrepant rooms with the Front Desk
• Prepare, distribute, and communicate changes in room assignments
• Communicate issues to next shift
• Complete required paperwork
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
• Follow all company and safety and security policies and procedures
• report any maintenance problems, safety hazards, accidents, or injuries
• complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• Welcome and acknowledge all guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others
• listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Stand, sit, kneel, or walk for an extended period across an entire work shift
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Enter and locate work-related information using computers and/or point of sale systems
• Read and visually verify information in a variety of formats (e.g., small print)
• Perform other reasonable job duties as requested by Supervisors

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• At least 1 year of supervisory experience

Premio Produzione