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Assistant Workplace Manager

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JLL

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Location:
United States , Chicago

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

60000.00 - 90000.00 USD / Year
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Job Description:

The Assistant Workplace Manager is a collaborative supporter and member of the Operations Team with the objective of providing world-class operational service delivery and exceptional workplace experiences to the client. This role combines comprehensive facilities management coordination with hospitality-driven employee experience initiatives. This position will be the primary Planner/Scheduler for all maintenance activities while simultaneously developing expertise in workplace experience program management, hospitality service coordination, and employee engagement initiatives.

Job Responsibility:

  • Work with Workplace Manager to oversee delivery of maintenance and repair services while ensuring minimal disruption to workplace experience
  • Ensure client satisfaction with delivery of Facility Management and Workplace Experience services and provide lead role in monitoring and increasing customer satisfaction
  • Create and issue all JLL vendor and contractor related purchase orders, including hospitality service providers
  • Assist in management of operating budget, including allocations for employee experience and amenity programs
  • Review and prioritize requests for work, considering impact on employee productivity and satisfaction
  • Determine activities required for completion of work orders and create WOs with focus on service excellence
  • Oversee daily work order review and follow up to ensure impeccable performance and superior customer experience
  • Coordinate maintenance schedules around employee events, meetings, and high-traffic periods to minimize workplace disruption
  • Assist Workplace Manager in meeting or exceeding Site KPIs with special attention to hospitality and experience metrics
  • Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly
  • Track employee satisfaction scores, amenity utilization rates, and workplace experience feedback
  • Recommend continuous quality improvement practices for both operational and hospitality services
  • Coordinate with Account Team to source and identify new Business Partners for operational and hospitality services
  • Set up and lead monthly conference calls with Business Partners to discuss performance, trends, safety, and training needs
  • Update service provider matrix for assigned regions including both operational and amenity service providers
  • Ensure account team members greet employees and guests with utmost courtesy and professionalism, embodying hospitality best practices
  • Provide "White Glove" service to executives and VIP visitors, including meet/greet services, escort assistance, and prompt follow-up on requests
  • Learn and implement crisis communication protocols for workplace emergencies or service disruptions
  • Support employee onboarding experiences and workplace orientations
  • Assist with space planning initiatives that prioritize employee collaboration needs and diverse work styles

Requirements:

  • Minimum of two years of facility management industry experience required
  • Strong understanding of workplace culture development, employee engagement metrics, and satisfaction measurement tools
  • Must have basic computer and mobile (Smartphone) skills for CMMS (Corrigo a plus), email, MS Office, TEAMS, Safety training, Sourcing, etc.
  • Strong organizational and management skills with customer service excellence mindset
  • Must be motivated and able to work without direct constant supervision
  • Excellent customer, computer, verbal, and written communication skills
  • Demonstrated ability to create positive experiences and build relationships with diverse stakeholders
  • Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
  • Basic knowledge of building systems and technical skills (mechanical and electrical systems)
  • Must have strong Teamwork, Ethics, and Excellence (JLL core behaviors)
  • Candidates must be authorized to work in the United States without sponsorship

Nice to have:

  • Bachelor's degree in Facility Management, Property Management, Hospitality Management, or related field
  • Experience with event planning, employee program coordination, or hospitality service delivery
  • Experience with vendor management for hospitality or employee service providers
What we offer:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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