Assistant Western Restaurant Manager

• Plan, organize, control and direct the work of employees in the Hotel’s Western Restaurant while ensuring guest satisfaction
• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Western Restaurant to ensure that established cultural and core standards are met, daily activities and planning for outlet operation
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
• Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards
• Confirm guest orders including any special needs or requests from the food server using the hotel’s point-of-sales system
• check completed orders with the guest’s original order
• anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Provide knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods
• maintain a working knowledge of liquors, wines, beets, ports, Armagnacs, eau de vies, cognacs and specialty drinks

• A minimum five year of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience
• Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software
• Good knowledge of Word, Excel and PowerPoint
• Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
• Requires basic computer skills for online training
• Requires reading, writing and oral proficiency in the English and Chinese language
• Has the ability to anticipate and prioritize the needs of the guest proactively
• Is energetic and has a professional approach to his/her craft

Knowledgeable or with experience on mixology

• Competitive Salary, wages and benefits
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Employee service awards
• Employee activities