Assistant Welcome Desk Manager, Marriott Bonvoy

Assistant Welcome Desk Manager

Marriott Bonvoy

Location:
United Arab Emirates, Dubai

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assistant Welcome Desk Manager position at W Dubai - The Palm, responsible for assisting with guest check-ins, payment processing, room assignments, and staff management while ensuring high quality guest service standards.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Set up accurate accounts for each guest upon check-in
Anticipate sold-out situations and obtain satisfactory alternative accommodations
Block rooms in the computer and identify designated requirements and requests
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Coordinate with Housekeeping to track readiness of rooms for check-in
Review shift logs/daily memo books and document pertinent information in logbooks
Count bank at the beginning and end of shift
Balance and drop receipts according to Accounting specifications
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required

What we offer:

Equal opportunity employer
Diverse and inclusive work environment
Career development opportunities
Global team environment

Additional Information:

Job Posted:
October 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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