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Assistant Warranty Administrator

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ADAMS MOREY LTD

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Location:
United Kingdom , Redbridge

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

27040.00 GBP / Year
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Job Description:

Adams Morey are looking for an organised and proactive Assistant Warranty Administrator to join our team in Redbridge. This is a 12-month fixed-term contract covering maternity leave and is an excellent opportunity for someone who is detail-oriented, customer-focused, and eager to contribute to a high-performing service department. As an Assistant Warranty Administrator, you will thoughtfully apply your skills and experience to meet the standards and expectations of both our customers and the company. You will play a key role in ensuring warranty processes run smoothly and efficiently, while actively looking for ways to improve how we work. You will also be encouraged to identify new business opportunities and contribute positively to the ongoing success of the department.

Job Responsibility:

  • Submit warranty, CVC and PDI claims to DAF in line with franchise agreement procedures
  • Ensure correct and timely return of parts in accordance with manufacturer requirements
  • Manage and reconcile the payment of warranty claims between Adams Morey, DAF and the customer
  • Apply warranty processes across other franchise agreements held by the business
  • Ensure accurate and timely completion of all associated documentation
  • Provide high-quality verbal and written communication, including internal reports, customer documentation and Department of Transport documents
  • Work in line with company quality processes and operating procedures
  • Identify and record any issues relating to products, services, processes or systems, and assist in implementing solutions
  • Take action to prevent non-conformance within the company’s quality system
  • Adhere to Health & Safety requirements to maintain a safe working environment
  • Consistently meet targeted processing times and quality standards
  • Provide cover for other team members during periods of sickness, absence or increased demand
  • Proactively seek improvements to service department processes and identify additional business opportunities
  • Work collaboratively with the Service Support Team, Parts Team and Leadership Team

Requirements:

  • Previous administrative experience (warranty or automotive/commercial vehicle environment desirable)
  • Understanding of manufacturer warranty processes (advantageous)
  • Experience using dealer management or information management systems such as Kerridge (desirable)
  • Awareness of Health & Safety requirements within a workshop or service environment
  • Strong attention to detail and high levels of accuracy
  • Excellent written and verbal communication skills
  • Good organisational and time management skills with the ability to meet deadlines
  • Problem-solving mindset with a proactive approach to continuous improvement
  • Ability to work independently and as part of a team
  • Professional and customer-focused approach
What we offer:
  • Employee Assistance program
  • Mental Health First Aiders within the business
  • Free Flu jabs if you are ineligible through the NHS
  • Free eye test plus £70 contribution towards glasses for display screen users
  • Employee discounts on a range of products and services including holidays, days out and supermarket shops
  • 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
  • Free Independent mortgage advice service
  • Pension Scheme
  • Salary Sacrifice (if eligible)
  • Staff Events
  • Free parking
  • Cycle To Work Scheme
  • Competitive Salaries
  • Career development pathways and training
  • Quarterly Star Awards

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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