Assistant Warranty Administrator Job at ADAMS MOREY LTD (Redbridge)

Job Description

Adams Morey are looking for an organised and proactive Assistant Warranty Administrator to join our team in Redbridge. This is a 12-month fixed-term contract covering maternity leave and is an excellent opportunity for someone who is detail-oriented, customer-focused, and eager to contribute to a high-performing service department. As an Assistant Warranty Administrator, you will thoughtfully apply your skills and experience to meet the standards and expectations of both our customers and the company. You will play a key role in ensuring warranty processes run smoothly and efficiently, while actively looking for ways to improve how we work. You will also be encouraged to identify new business opportunities and contribute positively to the ongoing success of the department.

Job Responsibility

Submit warranty, CVC and PDI claims to DAF in line with franchise agreement procedures
Ensure correct and timely return of parts in accordance with manufacturer requirements
Manage and reconcile the payment of warranty claims between Adams Morey, DAF and the customer
Apply warranty processes across other franchise agreements held by the business
Ensure accurate and timely completion of all associated documentation
Provide high-quality verbal and written communication, including internal reports, customer documentation and Department of Transport documents
Work in line with company quality processes and operating procedures
Identify and record any issues relating to products, services, processes or systems, and assist in implementing solutions
Take action to prevent non-conformance within the company’s quality system
Adhere to Health & Safety requirements to maintain a safe working environment
Consistently meet targeted processing times and quality standards
Provide cover for other team members during periods of sickness, absence or increased demand
Proactively seek improvements to service department processes and identify additional business opportunities
Work collaboratively with the Service Support Team, Parts Team and Leadership Team

Requirements

Previous administrative experience (warranty or automotive/commercial vehicle environment desirable)
Understanding of manufacturer warranty processes (advantageous)
Experience using dealer management or information management systems such as Kerridge (desirable)
Awareness of Health & Safety requirements within a workshop or service environment
Strong attention to detail and high levels of accuracy
Excellent written and verbal communication skills
Good organisational and time management skills with the ability to meet deadlines
Problem-solving mindset with a proactive approach to continuous improvement
Ability to work independently and as part of a team
Professional and customer-focused approach

What we offer

Employee Assistance program
Mental Health First Aiders within the business
Free Flu jabs if you are ineligible through the NHS
Free eye test plus £70 contribution towards glasses for display screen users
Employee discounts on a range of products and services including holidays, days out and supermarket shops
30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
Free Independent mortgage advice service
Pension Scheme
Salary Sacrifice (if eligible)
Staff Events
Free parking
Cycle To Work Scheme
Competitive Salaries
Career development pathways and training
Quarterly Star Awards

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Assistant Warranty Administrator

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