Assistant Waiter, Marriott Bonvoy

Marriott Bonvoy

Location:
United Kingdom, London

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past. Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Assistant Waiter take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Assistant Waiter makes transactions feel like part of the experience.

Job Responsibility:

Advocating and maintaining an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage operation
Maintaining the cleanliness in all areas of the discipline, at all times and advocating this as best practice
Proactively learning new menu items, beverage items and changes in service standards
Maintaining up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as all local, state, and federal regulations
Reporting maintenance issues immediately to appropriate personnel
Product (food & beverage), menu, operational, food hygiene, service knowledge is essential
Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times
Attendance at monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role
Carrying out other duties that may be required by the F&B Management team

Requirements:

Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment
Exceptional interpersonal and communication skills with the ability to interact effectively at all levels
Detail-oriented with a passion for delivering excellence in customer service
Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience
L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already

What we offer:

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Pension scheme participation
Life Assurance coverage
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
50% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Cycle to work scheme
Employee Assistance Programme access
Comprehensive Training and Development programme participation
Awards and recognition celebrations, among many other benefits

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Waiter