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Assistant Village Manager

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Inspired Villages

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Location:
United Kingdom , Millfield Green

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're driven by a clear purpose: to build real communities that enhance the lives of our residents every single day. With ambitious growth plans, we're now looking for an Assistant Village Manager to join us and lead our village operations team. If you're seeking a career that means more and gives you more, both personally and professionally, there's a place for you at Inspired Villages. As Assistant Village Manager, you'll work closely with the General Manager, regional teams, and wider business to uphold our brand, values, and village ethos. You'll be a visible role model for your team, ensuring exceptional service delivery, resident satisfaction, team engagement, and commercial performance. Creating and nurturing outstanding customer relationships will come naturally to you. If you're ready to build a career with purpose, one that offers genuine development and the chance to make a real difference, we'd love to welcome you to Inspired Villages.

Job Responsibility:

  • Managing Colleagues: Building and leading multiple village teams including housekeeping, kitchen, food & beverage, and overnight porters
  • Demonstrating a commitment to continuous personal and professional development, creating opportunities for career growth for yourself and your team
  • Empowering direct reports to deliver exceptional experiences for residents, guests, and customers
  • Identifying and developing outstanding talent within your functional area
  • Collaborating across teams to deliver against objectives and targets
  • Managing Performance, Compliance & Risk: Ensuring all Inspired Villages policies, processes, and standards are consistently followed
  • Managing risk within your functional areas and maintaining appropriate controls
  • Safeguarding residents, visitors, and team members at all times
  • Driving high performance and engagement through objective setting, performance reviews, and commercial focus
  • Identifying and addressing improvement areas impacting resident experience and team effectiveness
  • Managing the Internal Community: Overseeing day-to-day operations to ensure smooth, high-quality service delivery
  • Driving vibrancy within the village through promotion, activities, and full use of facilities—engaging with residents to build a strong community
  • Improving resident feedback outcomes (NPS and OSAT) by creating and delivering action plans for continuous improvement
  • Managing Finance: Managing your area of the service charge budget in partnership with the General Manager
  • Driving food & beverage profitability through increased footfall, cost control, and service excellence
  • Delivering ancillary revenue streams (e.g., chargeable laundry, maintenance) while maintaining costs within budget to support village P&L targets
  • Supporting the sales team by promoting the village and contributing to overall sales success

Requirements:

  • Proven experience in mid-level management, ideally within hospitality or retirement communities
  • Experience managing chargeable F&B services, including budget management, labour planning, and creating commercially viable offerings that provide choice, value, and meet resident needs
  • Sound knowledge of current Health & Safety legislation and best practices
  • Experience overseeing additional hospitality services beyond F&B
  • Proficiency in Microsoft Office and strong overall computer skills
What we offer:
  • Bupa Health Cash Plan including Employee Assistance Program
  • Life Assurance at 4× your annual salary
  • 33 days annual leave, inclusive of bank holidays, pro-rated to your contracted hours
  • Holiday buying scheme to purchase up to 5 days
  • Big birthdays off for milestone birthdays ending in a 0
  • 5% matched contribution pension scheme
  • Retail discounts across a variety of outlets
  • Access to SMART tech
  • Ongoing learning and development opportunities
  • Wellbeing resources including discounts on wellbeing interventions
  • Cycle to Work scheme
  • Electric Car scheme
  • Enhanced annual leave entitlement of 33 days per year (inclusive of bank holidays)
  • Giving something back – 3 additional days leave for charity or voluntary work per year
  • Working in an incredible workspace, with a gym, social areas, and parking

Additional Information:

Job Posted:
May 05, 2026

Work Type:
On-site work
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