Assistant VicePresident People Advisory, HSBC

HSBC

Location:
Mexico, Azcapotzalco

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Assistant VicePresident People Advisory. Role purpose: To be a trusted partner empowering managers and employees with proactive guidance, that drives sustainable business success.

Job Responsibility:

Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges
Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues
Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required
Support the Change journey for People managers around a broad range of HR Processes
Give support and encourage customer adoption of HR Systems and tools
Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have
Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
Provide the appropriate level of support for Senior Executives (Global Career Band 0-2) providing end to end co-ordination and quality assurance of queries and transaction resolution
Provide proactive support to managers and employees on different matters

Requirements:

Practical experience gained in one or more of Employee Relations, Performance & Reward or Learning & Talent Development
Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others
Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation
A proactive self-starter with a “can-do”, customer focused approach who can learn quickly from experience
An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals
Service now knowledge a plus
English is required as this position is mainly focused on providing service to USA employees and managers in complex scenarios

Nice to have:

Financial Services (or Professional Services) background
Experience of managing the people aspects of change programmes

What we offer:

Greater number of days for personal events
Paid leave package at the forefront in Mexico
Culture of well-being, balance and care
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 16, 2025

Expiration:
August 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Assistant VicePresident People Advisory