Assistant Vice President Customer Engagement and Support

• Boost HSBC Business Go (BG) platform traffic by preparing, publishing and maintaining articles / content relevant to and of interest to SMEs
• Coordinate with internal & external stakeholders as appropriate
• Support planning and implementation of on-page Search Engine Optimisation (SEO) strategies, including content optimisation, meta tags, and headings etc. to improve search engine ranking of platform content
• Prepare articles and content to support commercialisation and adoption of the Bank’s products & services, including connected banking capabilities
• Review and, if necessary, edit articles submitted by connected banking partners and members to ensure the content are in line with HSBC’s and BG platform content policy
• Track BG platform usage performance
• Provide administrative support to Business Banking Strategic Growth and Digital Channel team and cover other Business Banking team on need basis

• University graduate with extensive general banking experience in commercial banking, business development and banking products
• Knowledge of commercial banking products and HSBC’s connected banking capabilities
• With effective communication, interpersonal, project management and presentation skills
• Strong writing skills in English and Chinese, versatile in language styles commonly used in Hong Kong and mainland China
• Organised, self-motivated and ability to work independently
• Strong quantitative skills and ability to turn data into insights
• Candidates with knowledge/ experience on SEO management will be an advantage

Candidates with knowledge/ experience on SEO management

• Flexible working
• Opportunities to grow within an inclusive and diverse environment
• Continuous professional development