Assistant Vice President, Client Onboarding Manager Job at Citi (Kuala Lumpur)

Assistant Vice President, Client Onboarding Manager

Citi

Location:
Malaysia , Kuala Lumpur

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Onboarding Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Job Responsibility:

Responsible for internal stakeholders interaction and management, account setup and maintenance requirements and system setups
Demonstrates high level of diligence, motivation and organizational skills
Focuses on timely and accurate delivery of all account opening functions, as well as delivering resolution of customer issues pertaining to account setups and maintenances
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Perform people manager role, who also supports the planning and hire of right set of people, train, guide, coach, develop, appraise and reward people based on meritocracy
Supports the motivation of staff through constant interaction with the team. Encourages cross functional training for staffs to enrich their skill base
Optimizes manpower to achieve higher productivity levels. Identifies and develops high performers for next level jobs/mid management positions. Ensures team delivers as per service level agreements
Understands new customer requirements in addition to new product requirement and ensures adequate support to client representatives requirements and initiatives
Manages escalations related to account maintenances and provides resolutions
Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients
Ensures a strong and robust processing environment with effective controls. Establishes risk management practice. Maintains a strong culture of risk and controls in the team through various processes and check points. Identifies means to reduce transaction defects (internal and external)
Develops performance matrices to track defects, productivity. Exercises leadership and supervisory responsibility over department
Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc
Recommends new work procedures with broader scope of impact. Deals with variable (occasionally complex) issues with substantial potential impact

Requirements:

5-8 years of experience in documentation review, account maintenance and related cash products preferred
Able to work independently with good interpersonal communication skills
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated project management skill including financial cost management skills
Advanced execution skills in a multi-tasking mode
Exposure to Customer Service and handling of system, testing and rollouts is preferred
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management, auditors and / or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities
Able to strive under pressure and covert opportunity from risk
Should be open to working staggered hour /shift / over weekend and on public holidays
To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior’s forum for appropriate action and advice
Proficient knowledge of English (written and spoken)
Minimum Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
March 22, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Citi - All Job Offers

Job Link Share:

Assistant Vice President, Client Onboarding Manager

Citi

Location:
Malaysia , Kuala Lumpur

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2026

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