Assistant Vice President, Banking Consumer Operations

• Primary responsibility of fulfilment of Orders from Law Enforcement Agencies and supporting the Bank’s efforts on combatting scams through performing of relevant activities at the Anti-Scam Centre
• Ensure that the correct information is furnished per the requests and orders received from Law Enforcement Agencies (LEA) and are fulfilled on a timely basis
• Collaborate with HSBC’s advisory teams (e.g.: Legal, Risk, Regulatory and Compliance etc) and partner with our key stakeholders (e.g.: Financial Crime team, Line of Business) to escalate issues/ exceptional cases for review and support in complex investigation that require Operations to step in
• Assist LEA Team Lead in delivery of national projects (e.g.: POET, PIRO etc) and management of specific portfolios assigned
• Jobholder is expected proactively identify and escalate risks while performing their day-to-day operations and ensure prompt escalations where necessary
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
• Ensure compliance to operational discipline and manage day-to-day operations activities and deliver outcomes for law enforcement agencies in a timely manner
• Maintain partnership and value add to both internal (e.g.: Legal, Financial Crime) and external stakeholders (e.g.: Singapore Police Force and other ministries)
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
• Satisfactory audits, losses and complaints contained

• Relevant experience in Financial Crime / Anti-Money Laundering/ Scams/ Fraud related work, including basic/intermediate investigation experience is preferred
• Demonstrates conversant and familiarity with the legislature, laws and guidelines supporting the work of these respective Ministries
• Reasonable understanding on financial products, understanding end to end flow, particularly how accounts operate and money / funds transaction flows
• Able to document investigative steps and conclusions effectively, in a clear, concise manner
• Experience working directly or indirectly at the Anti-Scam Centre will have strong added advantage
• Good trouble shooting / problem solving and analytical skills
• Good spoken and written communication skills

Experience working directly or indirectly at the Anti-Scam Centre will have strong added advantage

• Flexible working
• Opportunities for professional development
• Inclusive and diverse environment