CrawlJobs Logo

Assistant Vice President – Patient Experience

tmcaz.com Logo

Tucson Medical Center

Location Icon

Location:
United States , Tucson

Category Icon
Category:
Health and Beauty

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The AVP, Patient Experience leads the enterprise strategy to deliver compassionate, patient- and family-centered care across inpatient, ambulatory, and ancillary services. This leader integrates Service Recovery, Patient Relations, Language Access, Spiritual Care, and Experience measurement (CAHPS/Press Ganey) into a single, coherent operating model and partners tightly with Nursing, Quality, Safety, Compliance, and Operations to improve outcomes and experience at scale.

Job Responsibility:

  • Build and execute a multi-year Patient Experience roadmap
  • Chair or co-chair the Patient Experience Oversight Committee
  • Provide regular enterprise updates to Quality & Safety leadership
  • Own CAHPS/HCAHPS/CG-CAHPS strategy, target setting, and unit/clinic-level action plans
  • Lead the Press Ganey partnership
  • Oversee complaint intake, investigation, timely resolution, service recovery, and trend analysis
  • Serve as Patient Experience subject-matter participant in the Compliance & Privacy Committee
  • Ensure equitable communication support for patients with limited English proficiency and disabilities
  • Lead audits and corrective actions
  • Sponsor and operationalize PFAC (Patient & Family Advisory Council)
  • Deploy enterprise training and sustainment plans
  • Coach leaders to use visibility boards and periodic audits
  • Partner with Patient Safety/Risk on sentinel/adverse events
  • Finalize roles, spans, and interfaces for the Patient Experience function
  • Adheres to TMCH organizational and department-specific safety, confidentiality, values, policies, and standards
  • Performs related duties as assigned

Requirements:

  • Bachelor’s degree required
  • Master’s degree preferred
  • Eight (8) years of progressive leadership in patient experience, nursing, quality/safety, or operations
  • CPXP (Patient Experience), CPHQ (Quality), Lean Six Sigma preferred
  • Knowledge of Patient Rights, CMS regulations and hospital best practices
  • Knowledge of internal/community resources available to assist patients
  • Knowledge of process improvement techniques and resources to evaluate benchmarks of best practices
  • Demonstrated leadership in people management and facilitative skills
  • Ability to be collaborative with all departments, clinical and ancillary
  • Skill in communicating verbally and in writing with a wide range of staff, patients, physicians, and hospital management
  • Ability to manage people and programs
  • Ability to prepare detailed reports, preparing trend analysis and present findings
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Icon
Tucson Medical Center - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Assistant Vice President – Patient Experience

Assistant Nurse Manager - Intensive Care Unit

The Assistant Nurse Manager is the primary support person for the direction and ...
Location
Location
United States , Plattsburgh
Salary
Salary:
46.89 - 70.34 USD / Hour
uvmhealth.org Logo
The University of Vermont Health Network
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor of Science in Nursing required or in progress
  • Licensed as a Registered Professional Nurse in New York State required
  • Certification in specialty preferred or active involvement with completion within twelve (12) months
  • AHA-BLS is required or current non-AHA-BLS card will be honored up to date of renewal
  • Demonstrates leadership with good oral and written communication skills
  • Critical Care: Current ACLS, critical care course within 2 months required
  • Minimum of two (2) years relevant clinical experience determined by the Associate Vice President or Vice President required
  • Specific experience per unit criteria preferred
  • Microsoft Office, quality/risk management system, electronic medical record system, bed management system as applicable, transport/resource management system as applicable, learning management system, staffing/scheduling system, automated medication dispensing system as applicable, MSDS, automated communication system and other role specific technology preferred
Job Responsibility
Job Responsibility
  • Primary support person for the direction and coordination of the nursing care for a specific patient care area
  • Collaborates in the assessment, evaluation, daily operations, and planning for nursing care in the clinical area
  • Works collaboratively with the Unit Leadership team to plan for, supervise and evaluate all program operations and patient care delivery in the clinical area
  • Participating in hiring and evaluation of staff
  • Setting and maintaining standards of nursing care and practice
  • Coordinating service for patients
  • Organizational planning
  • Compliance with regulatory standards
  • Providing professional growth of staff and clinical coaching on the unit and bedside with all staff
  • Shares joint responsibility for all outcomes of the unit to include patient satisfaction, employee engagement and fiscal responsibility
  • Fulltime
Read More
Arrow Right

Security Officer Armed

Uniformed position at all times. Armed Security Officer’s duties include being a...
Location
Location
United States , Irving
Salary
Salary:
Not provided
christushealth.org Logo
CHRISTUS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or its equivalent required
  • Minimum two (2) years of armed security experience (may substituted by Honorable Military Service) preferred
  • Law enforcement experience preferred
  • Healthcare security experience preferred
  • Active Level 3 Certification required for positions in Texas and New Mexico
  • For Texas positions: Must hold an active Level 3 Commission with the Texas Department of Public Safety Private Security Bureau (TDPSPSB)
  • For New Mexico positions: Must meet eligibility requirements to obtain a Level 3 commission from the New Mexico Private Investigations Advisory Board prior to hire
  • For Louisiana positions: Officers may not carry a weapon on duty until completing 40 hours of training and receiving a letter of authorization from the CHRISTUS Vice President of Security to carry a CHRISTUS Health-assigned weapon
  • Verbal De-escalation training must be completed within 60 days of hire
  • BLS required within 60 days of hire
Job Responsibility
Job Responsibility
  • Conducts frequent security patrols of the facilities and grounds as assigned
  • Identifies and reports trends related to security issues. Recommends actions
  • Takes initial information for an incident report, uses proper grammar, spelling, punctuation, notes only the facts, leaving out personal opinions and submits report in a timely manner (no later than the end of assigned shift)
  • Responds promptly to all service requests relayed by supervisor, telephone, pass-on, e-mail, radio, cell phone and other correspondence in a courteous and expeditious manner
  • Responds to the collection, inventory and return of lost and found items, patient valuables, and personal property according to policy
  • Enforces all rules, regulations, policies, and procedures of CHRISTUS Health and the laws of the state in which CHRISTUS is doing business
  • Controls and enforces facility parking using patrols, violation warning citations, towing, booting and explanation of rules as applicable
  • Assists clinical/non-clinical Associates with combative patients or visitors
  • Demonstrates competence to perform assigned client care responsibilities in a way that meets the age-specific and developmental needs of persons served by the department
  • Demonstrates proficiency and knowledge in the operation of the Attendant Console, Paging System, security radio/dispatch system, operations of the Digital Video Recorder (NVR) security monitors (CCTV) and the general overhead paging system
  • Fulltime
Read More
Arrow Right
New

Assistant Administrator, Patient Care Services

Baptist Health is hiring a Assistant Administrator, Patient Care Services to joi...
Location
Location
United States , Fernandina Beach
Salary
Salary:
Not provided
baptistjax.com Logo
Baptist Health (Florida)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree
  • Over 5 years Nursing Experience Required
  • Nurse Executive Board Certified (NE-BC) Preferred
Job Responsibility
Job Responsibility
  • Authority and accountability for acute care hospital responsibilities in the absence of the Vice President
  • Direct responsibilities over all clinical operations
  • Supports and facilitates an interdisciplinary team approach to the overall delivery of care to patients, families and community
  • Operational involvement around the process that touch the patients and their families
  • Creating an environment in which collaboration is valued and excellence clinical care is promoted and achieved
  • Fulltime
Read More
Arrow Right
New

Physician Vice President, Cancer National Service Line – IL Division

Advocate Health | Cancer National Service Line | Physician Leader for Illinois D...
Location
Location
United States , Oak Brook
Salary
Salary:
226.10 - 361.75 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
February 02, 2026
Flip Icon
Requirements
Requirements
  • MD or DO Degree is required
  • Board Certification in a clinical discipline
  • Graduation from an accredited medical school
  • Typically requires 10 years of experience in leading and developing quality initiatives, improvements and programs to include, if necessary, appropriate metrics and benchmarks
  • Experience in or knowledge of healthcare services throughout the continuum of care
Job Responsibility
Job Responsibility
  • Responsible for informing and delivering the overall strategic, clinical and operational leadership of the service line across the Division
  • Expected to play a lead role in driving outstanding performance by physicians and APPs in all environments across the system, in partnership with the Department Chairs and Division service line administrative leaders
  • Oversees area clinical leaders and help support the efforts of the specialty leaders in their division
  • Builds strategy for care delivery, quality performance, growth and strategic hiring, service line budgets and enterprise integration work
  • Responsible for identification, implementation, tracking and “course correction” of NSL-specific Process Improvement and Quality Improvement initiatives
  • Working with Quality leadership, partners to develop Advocate Health system-wide strategic initiatives and objectives around quality and patient safety, with accountability for quality and clinical effectiveness programs ensuring they are implemented and functioning effectively
  • Works with Advocate Health Division-Based Medical Group leader, to ensure the physician compensation models align with the goals and objectives of the organization and if modifications are necessary, provides input in implementing changes
  • is an active member of the Physician Compensation Committee
  • Responsible for budget development, implementation, monitoring, and achievement of budget goals
  • Manages service line resource utilization
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Fulltime
!
Read More
Arrow Right
New

Theatre Practitioner

ACES is a pioneering independent provider of NHS ophthalmic care in the communit...
Location
Location
United Kingdom , Dartford
Salary
Salary:
35000.00 GBP / Year
aces-eyeclinic.co.uk Logo
ACES Eye Clinic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • NMC or HCPC registered
  • Previous Theatre or scrub experience
Job Responsibility
Job Responsibility
  • Scrub assistant
  • Anaesthetic assistant
  • Pre-operative assessments
  • Prepare the patient for their Cataract treatment and undertake pre-screening diagnostic duties
  • Discharge patients with after-care advice and medications
What we offer
What we offer
  • No nightshift and No on-call
  • State of the art, modern working environment
  • 29 days’ annual leave per year
  • Pension scheme
  • Paid professional fees
  • Indemnity Coverage
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eyewear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Fulltime
Read More
Arrow Right
New

Restaurant Manager

Join the opening team at Farra, the flagship restaurant of the soon-to-open HYDE...
Location
Location
Australia , Perth
Salary
Salary:
Not provided
all.accor.com Logo
Accor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience as a Restaurant Manager or supervisory level in a high-energy restaurant
  • Hotel restaurant experience is a plus
  • Previous experience being part of a pre-opening team in a restaurant is advantageous
  • Natural people leader with warmth, empathy, and confidence
  • Calm under pressure with strong problem-solving skills and able to think on your feet
  • Strong communication and teamwork skills to partner effectively across departments
  • A commitment to the highest standards of customer service balanced with genuine passion for hospitality
  • Full, unrestricted Australian working rights
Job Responsibility
Job Responsibility
  • Lead, inspire, and motivate a high-performing team that lives and breathes HYDE values
  • Lead daily operations across the restaurant and bars in collaboration with the Bar Manager to ensure smooth operations and delivery of highest guest experience
  • Ensuring full and up to date compliance, from liquor licensing to health safety standards
  • Prepare and submit required reports on time, including POS reconciliation, payroll, inventory, revenue, team member schedules, and action plans
  • Fulltime
Read More
Arrow Right
New

Mobile Software Engineer (Android)

The project is developed in the Language Intelligence area. It uses AI and NLP t...
Location
Location
Poland , Poznań; Warszawa
Salary
Salary:
Not provided
Britenet sp. z o. o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of Kotlin and Jetpack Compose for UI development
  • Solid experience with Android SDK and native Android development
  • Good understanding of Object-Oriented Programming (OOP), algorithms, and data structures
  • Experience with Gradle build processes
  • Experience working with Continuous Integration (CI) systems
  • High level of independence, good work organization, and strong problem-solving skills
  • Native level of Polish and English at B2 level
Job Responsibility
Job Responsibility
  • Develop and maintain native Android applications using Kotlin and Jetpack Compose
  • Design and implement user-friendly and scalable UI solutions
  • Work with AI and NLP-based features for text analysis and processing
  • Collaborate with product managers, backend developers, and data teams
  • Ensure high code quality, performance, and application stability
  • Participate in code reviews and knowledge sharing within the team
  • Contribute to architecture decisions and modular code design
  • Support and improve CI/CD pipelines and build processes
  • Identify, analyze, and solve technical problems independently
  • Write clean, maintainable, and testable code
What we offer
What we offer
  • A good and friendly atmosphere in the company and the satisfaction of working with both departmental colleagues and direct superiors
  • Large internal technology conferences, star parties and team outings
  • Working hours are flexible and tailored to individual preferences
  • Clear, straightforward development paths
  • Choose between a managerial or expert development path
  • We facilitate the development of desired competencies, subsidize training and courses
  • We have many years of experience in the market and implement national and international projects
  • We skillfully manage tasks and enable smooth allocation between projects
  • Free participation in language lessons
  • Attractively decorated relaxation areas
Read More
Arrow Right
New

Software Engineer II- C++

Have a personalized AI assistant you can talk to. Enable AI agents using MCP. Bu...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS degree in Computer Science, Engineering, or equivalent
  • 4+ years of software development experience with C, C++, and Windows app development
  • Strong problem-solving skills and ability to design efficient algorithms and data structures
  • Ability to independently handle design and implementation of features of moderate to high complexity
  • Experience with agile development practices and large-scale commercial product cycles
Job Responsibility
Job Responsibility
  • Design and implement intelligent features that leverage voice, camera, and screen context to assist users in real time
  • Build and optimize agentic workflows using MCP to enable autonomous task execution across apps and services
  • Own the end-to-end planning, design, implementation, adoption, and monitoring of critical AI capabilities
  • Collaborate with cross-functional teams across Windows, Office, and Azure to deliver seamless, high-performance experiences
  • Drive engineering excellence through test automation, robust design, and continuous feedback
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy