Assistant Training Manager

Assist line manager to develop & implement the overall retail excellence initiative in Mainland China, special projects, operating plan and budget. Implement retail excellence standard in accordance with brand guidelines to ensure consistency with overall image and service standard of the brand. Develop and oversee the implementation of customer centric initiatives designed to drive growth, profitability and customer satisfaction. Analyze all relevant KPIs and implement all necessary actions with the aim of elevating the client engagement and boost sales performance. Ensure that the training material and tools are well developed and updated to be in place to cope with the retail needs. Responsible for training course facilitation and conduct the follow-up accordingly to ensure the learning loop. Lead the implementation of retail digital tools in sales and clienteling, and to ensure its full utility. Ensure induction sessions for all new hires (retail and office) are planned and completed on time in full. Being analytical and partner with retail team to take solid action plan in achieving sales objectives. Using knowledge of business metrics and in partnership with retail team, identify training needs and create agile training in line with development process (as required). Proactively gain and share knowledge of competitor brands (brand, product and services). Lead in administration role for training team. Payment proceeding, training logistics arrangement and etc. Support CRM event in presentation & client engagement to well showcase the brand image.