Assistant Ticketing Technical Manager Job at Aston Villa Football Club (Birmingham)

Embedded Technical Account Manager

As a Technical Account Manager at Axon, you will be the primary point of contact...

Location

Canada , Barrie, Ontario

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Citizenship with the country of work (required for working with sensitive government data
must pass security clearance)
5+ years of IT experience in a support or deployment role
Experience working with law enforcement and/or government entities
Proven track record of managing customer relationships and technical projects successfully
Ability to work autonomously to meet objectives with minimal oversight
Robust IT background, with expertise in: Software image creation and maintenance
Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID)
Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls)

Job Responsibility

Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system
Serve as the primary technical liaison between Axon and the customers
Participate in operational and technical meetings, ensuring effective communication and collaboration
Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team
Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary
Ensure Service Level Requirements (SLRs) and contractual obligations are met
Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation
Communicate customer feedback across Axon teams and collaborate to drive product improvements
Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration
Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption

Manager Technical Accounts

The Manager Technical Accounts role at CleverTap involves providing technical so...

Location

India , Bangalore

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
Work internally to drive teams in order to create workable solutions for the client
Experience with mobile development - any of the following Android, iOS, React Native
Experience with web development

Job Responsibility

Providing complete technical solutions to the customers for CleverTap product integration with the customer's system
Health checks for all existing issues of their quota of customers
Customer calls in order to understand and solve their problems and use cases
Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts
Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity
Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle
Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator - hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success
You are passionate about experience technology and its impact on enabling growth

Fulltime

Manager Technical Accounts

The Manager Technical Accounts role at CleverTap involves providing technical so...

Location

India , Gurugram

Salary:

Not provided

CleverTap

Expiration Date

Until further notice

Requirements

3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
Work internally to drive teams in order to create workable solutions for the client
Experience with mobile development - any of the following Android, iOS, React Native
Experience with web development

Job Responsibility

Providing complete technical solutions to the customers for CleverTap product integration with the customer's system
Health checks for all existing issues of their quota of customers
Customer calls in order to understand and solve their problems and use cases
Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts
Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity
Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle
Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What we offer

Be a part of a global growth stage startup
Work in a fast-paced, dynamic environment where your contribution matters
You are passionate about technology and its impact on the high growth mobile technology space
Innovate at scale, with learning opportunities
Be a part of a global category creator - hyper growth B2B SaaS startup
Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
Accountability and driving outcomes is the key to success
Your career here is limited by you and nothing else
Teamwork trumps individual success
You are passionate about experience technology and its impact on enabling growth

Fulltime

Embedded Technical Account Manager

As a Technical Account Manager at Axon, you will be the primary point of contact...

Location

Canada , Belleville, Ontario

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Citizenship with the country of work (required for working with sensitive government data
must pass security clearance)
5+ years of IT experience in a support or deployment role
Experience working with law enforcement and/or government entities
Proven track record of managing customer relationships and technical projects successfully
Ability to work autonomously to meet objectives with minimal oversight
Robust IT background, with expertise in: Software image creation and maintenance
Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies
Microsoft Server & Client operating systems, Microsoft SQL Server, Active Directory, Azure (Entra ID)
Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls)

Job Responsibility

Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system
Serve as the primary technical liaison between Axon and the customers
Participate in operational and technical meetings, ensuring effective communication and collaboration
Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team
Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary
Ensure Service Level Requirements (SLRs) and contractual obligations are met
Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation
Communicate customer feedback across Axon teams and collaborate to drive product improvements
Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration
Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption

Vulnerability Management Technical Lead

The role includes managing and optimizing vulnerability management workflows usi...

Location

India , Bengaluru

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

4 to 8 years of experience
engineering graduate - preferably B.E./B.Tech in IT or Computer Engineering
strong analytical skills
experience with security information and event management (SIEM) tools
~5 years of experience in information security, specifically in end-to-end vulnerability management with 2-3 years hands-on Rapid7 experience
advanced degrees or certifications preferred
knowledge of current cybersecurity trends, threats, and techniques
understanding of regulatory requirements
ability to work independently and collaboratively
good interpersonal and communication skills

Job Responsibility

ensure that Rapid7 is fully and effectively implemented
assist with design, implementation, and optimization of automated tagging workflows
build and refine InsightVM dashboards and reports for insights
integrate Rapid7 with external systems for accurate asset context and automated remediation ticket creation
collaborate with IT teams to reduce false positives and orphaned assets
implement and support scan scheduling and tuning
assist in risk acceptance workflows
troubleshoot scan and synchronization issues
drive process improvements in vulnerability management workflow
deliver security reports and presentations

What we offer

inclusive and respectful work environment
positions open to people with disabilities

Fulltime

Assistant Site Manager

Fever is seeking an Assistant Site Manager for a VR experience in Denver at York...

Location

United States , Denver

Salary:

600000.00 USD / Year

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or a related industry
An understanding of budgeting and controlling expenses and retail operations
Leadership and management skills and ability to communicate effectively in oral and written communication
Excellent planning and organizational skills
ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly on your feet
Ability to stand for extended periods of time
moderate level of physical ability is required

Job Responsibility

Help hire, train, and schedule staff via local agency, making sure the team feels supported and prepared
Lead shifts with energy and confidence, showing staff what great guest service looks like
Encourage a culture of accountability, positivity, and continuous learning
Provide clear feedback and coaching to help the team grow in their roles
Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times
Troubleshoot technical and mechanical issues, escalating to third-party vendors when necessary
Lead pre-shift briefings and staff development initiatives to keep the team engaged and aligned with site goals
Train new staff members on how to launch guests into the experience
Check that VR headsets are functioning properly at the start of each morning, ready to welcome guests into the experience
Master guest registration process, VR headset explanations and onboarding routine with guests, starting the experience session, combining groups of guests, etc

What we offer

benefits and performance-based compensation

Parttime

Workshop Assistant

The number one goal of everyone in our team is to make our Clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

20800.00 - 25000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Great Communications skills, founded in being a good listener
A strong understanding of support tools, techniques and how technology is used to provide services
A strong understanding of operating systems, business applications, printing systems and network systems
A desire to deliver an amazing Client Experience
The ability to speak both Geek and human
Develop and maintain knowledge and skills by continuous development working on mandatory and personal development training set out
Keep up to date with new processes, procedures and developments

Job Responsibility

Providing a first point of contact for customers through our workshop, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with in-house repairs, setups and assist with basic remote troubleshooting
Use our Ticketing System to work on and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled/automated actions as indicated by our Processes

Fulltime

Event Manager

We are looking for an experienced, passionate, and critical-thinking event manag...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in the event production industry
3+ years experience in event management
Fluency in English (Arabic is a plus)
Experience leading an on-site team
Ability to manage multiple projects at any given time and pull together multiple aspects of an event in an organized and efficient way
Have a strong network of vendors and venues
Understanding of technical production requirements
Basic knowledge of fabrication processes and familiarity with permitting processes
Huge appetite for learning and the ability to pick up new skills quickly
Have strong communication skills and a proven track record of building positive working relationships

Job Responsibility

Manage several aspects of event productions (e.g., pre-production logistics planning, vendor selection, hiring, onsite execution, as well as post-event wrap-up)
Create productions timelines and ensure that teams are keeping to schedule
Communicate and collaborate with internal cross-functional teams and stakeholders to drive alignment and execution of event deliverables
Ensure each staff member is trained in their duties whether it is validating tickets, accommodating guests to their seats, or setting up the candles in the venue in preparation for the concert
Manage inventory and track supplies for venues, any printing needs and guest lists for all events
Report weekly to Fever Originals Project Managers about the status of each event
including both the pre and post-event findings and feedback
Occasionally assist with evaluating and executing walk-throughs of potential venues
Manage multiple productions and help scale various Fever Original IPs against team targets
Manage budgets of different scales

Parttime

Assistant Ticketing Technical Manager

Aston Villa Football Club

Location:
United Kingdom , Birmingham

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 31, 2026

Expiration:
February 15, 2026

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Assistant Ticketing Technical Manager

Aston Villa Football Club

Location:United Kingdom , Birmingham

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 31, 2026

Expiration:February 15, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United Kingdom , Birmingham

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Contract Type:
Not provided

Job Posted:
January 31, 2026

Expiration:
February 15, 2026