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Assistant Ticket Manager

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Boyne Resorts

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Location:
United States , Lincoln

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Handle daily operations of both the Ticket Windows, Central Reservations, and Snowsport’s Desk, hiring and training staff. Ensure that all locations are efficient and all sales/reservations are made in a professional and friendly manner. Focus on consistent quality guest service. Master all Loon Mountain’s products, services, promotions, etc., in order to provide consistent information to all guests and employees.

Job Responsibility:

  • Oversees the daily operation of the Ticket Department (and periodically Central Reservations Department)
  • In the summer run/manage daily summer season departmental operations
  • Master all product lines and fully understand sales processes & fulfillment details
  • Master the use of varied POS modules
  • Handle and account for all money and maintain accurate records for every employee in department
  • Master payroll administrative system
  • Participate in staff selection
  • Train staff on all resort products, computer systems, sales processes & fulfillment details, and guest service standards
  • Manage Season Pass Rollover Requests as well as oversee Season Pass Seasonal Locker Room program
  • Responsible for ordering and maintaining summer and winter stock inventories as well as overseeing the security of those inventories
  • Answer phone calls, emails, and messages
  • solve problems for guests and relay messages
  • Answer general e-mail inquiries directed generally from the web sites
  • Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees
  • Directly supervise sales staff at Snowsports Desks, Central Reservations and Ticket Office mainly
  • Carry out supervisory responsibilities including interviewing, hiring, and training staff
  • planning, assigning, and directing work
  • appraising performance
  • rewarding and disciplining staff members
  • addressing complaints and resolving problems

Requirements:

  • Associates degree
  • or twelve months related experience and/or training
  • or equivalent combination of education and experience
  • Basic computer experience and skills are required

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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