Assistant Tenant Management Manager, IKEA

IKEA

Location:
Malaysia, Petaling Jaya

Category:
Real Estate

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assistant Tenant Management Manager position at IPC Shopping Centre focuses on tenant coordination, leasing operations, tenant satisfaction, and collaboration with service offices, while delivering income goals and managing tenant relationships within a commercial retail property environment.

Job Responsibility:

Key point of contact with tenants to build long-term and sustainable relationships
Key point of contact for tenants regarding commercial related topics: sales performance evaluation & support, communication, Tenancy & House Rules compliances and obligations and other general or operational enquiries
Tenant’s contact point between CMO and SO
Support CMO and Service Office to coordinate trainings programs for tenant with aims at increasing customer service level and business performance in Centre
Organize tenant’s engagement event or meetings on regular intervals
Conduct business review meetings with tenants for performance improvement
Jointly develop and implement the Centre’s offer development Lease Strategy and Yearly Lease Plan with SO Leasing Centralized Tenant Management Team
Contribute in goal setting, planning and implementing for casual leasing rent projection and tenant mix plans
Consolidate, analyze and evaluate tenant's monthly gross sales performance and recommend necessary support to retain and sustain tenant
Recommend changes towards policies and procedures for continuous improvement
Ensure Ikano Centre Management System (ICMS) maintain with updated Tenant's database at all time
Establish and maintain comprehensive/updated Tenants’ Relation Management database and filing system for all tenants
Monitoring Tenancy/License Expiry for both inline, kiosks and casual leasing and ensure timely renewal
Consolidate, analyze and recommend on tenants’ rebate and waiver request with relevant departments
Conduct, monitor and analyze local retail market and competition
Responsible for leasing of Casual Leasing including ATMs, vending machines, telco’s base stations, rest & relax and other designated common area leases to be determined
Deliver income for Casual Leasing as per budget, follow-ups and forecasting
Coordinate within CMO and SO on tenants’ related topics
Support Operations on tenants adhering to Centre’s House Rules, Agreements and other required manuals
Partake and organize in various projects, meetings and presentations
Execute Tenant Mystery Shopper Survey action plans for improvements
Deliver yearly Tenants Satisfaction Index (TSI), Customers Satisfaction Index (CSI) and Brand Awareness survey
Serve as Duty Manager on weekends and public holidays
Coordinate and assist Finance concerning refunds of deposits and collection of outstanding debts
Coordinate with Tenants Coordinator and Operations regarding premise mobilization for fit-out/refurbishment

Requirements:

Diploma / Degree in any discipline
Possess at least 4-5 years of experience in commercial or retail property leasing and/or tenants’ management/coordination
Ability to learn and understand technical systems related to tenants
Excellent communication, negotiation and interpersonal skills, ability to create and improve cooperation
Possesses good verbal and written in English and Bahasa Malaysia
Experience within the retail operations or Shopping Centre management sector

Additional Information:

Job Posted:
October 29, 2025

Expiration:
November 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Tenant Management Manager

IKEA

Location:Malaysia, Petaling Jaya

Category:Real Estate

Contract Type:Employment contract