Assistant Technology Innovation and Data Manager

• Ensure the availability, reliability, and smooth operation of critical hotel systems, including PMS, POS, HSIA, PABX, Call Accounting, and related platforms
• Provide day‑to‑day systems administration support, including user account setup, configuration, troubleshooting, and documentation maintenance
• Assist in managing server infrastructure, network performance, OS upgrades, system backups, and recovery procedures
• Promote and ensure adherence to Four Seasons IT Core Standards and technology guidelines
• Support desktop systems, operating systems, productivity software, system patches, and security tools
• Deliver high‑quality technical support to internal users and guests, including meeting rooms, conference technologies, and event support
• Assist in managing system security measures, including firewall management, VPN connectivity, antivirus tools, and network protection protocols
• Support the coordination and rollout of new technology initiatives, upgrades, and corporate IT projects
• Assist with vendor relations, third‑party support, and management of maintenance contracts
• Provide 24/7 on‑call support for mission‑critical systems on a rotating basis
• Collaborate with Finance, Operations, Rooms, F&B, Spa, and other departments to ensure technology solutions align with business needs
• Maintain strong, professional working relationships with department leaders, Corporate IT, and Regional IT teams
• Perform additional duties assigned by the Director of IT or Director of Finance

• College education in Information Technology or equivalent professional experience
• At least 3+ years of IT experience in a hotel, resort, or similarly complex hospitality environment
• Strong networking background
• MCSE certification or equivalent knowledge is preferred
• Experience supporting complex networks, server environments, and enterprise-level applications
• Strong knowledge of systems security, backup strategies, recovery processes, and incident response
• Excellent interpersonal and communication skills, with the ability to support users across all levels of the organization
• High integrity, professionalism, and a commitment to providing outstanding service
• Strong analytical and problem‑solving abilities, with a proactive, solutions‑focused mindset
• Ability to work safely, prudently, and in a well‑organized manner
• Familiarity with basic accounting principles is an advantage
• Flexibility to work varying schedules, including after‑hours system support when necessary
• You must possess the legal right to work in Italy
• Have fluency in English and Italian

Familiarity with basic accounting principles is an advantage

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals