Assistant Technical Services Manager Job at JLL (Seoul)

Job Description

You will be responsible for delivering superior technical services requirements and overseeing the technical operations of all building systems, ensuring they run efficiently, safely and cost-effectively. In an exciting and dynamic environment you’ll achieve excellence in managing critical operations and programs onsite with our client. You’ll ensure the highest standards are delivered and best practices implemented consistently. You’ll partner with vendors providing your expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management.

Job Responsibility

Leading Technical Services in South Korea
Delivering superior technical services requirements and overseeing the technical operations of all building systems
Achieving excellence in managing critical operations and programs onsite
Ensuring the highest standards are delivered and best practices implemented consistently
Partnering with vendors providing expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management
Providing outstanding client service
Leading, monitoring and mentoring to effectively control technical services activity
Supporting local and regional initiatives by driving consistent improvements in implementation and service delivery
Ensuring no unplanned outages
Ensuring maintenance/testing of services with no interruption to supply
Adherence to IT environment change management procedures
Being major works owner (power down planning, execution and new/refurbishment project management)
For new projects, supporting project resources by taking ownership of post Practical Completion defects monitoring & rectification
Administering quality assurance and monitoring outsourced critical works vendors to ensure equipment is maintained at a high standard
Managing compliance statutory documentation and risk Register & Incident Escalation
Reviewing the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation
Contract management of critical equipment contracts
Capacity and utilization coordination, reviews and reporting for office tenancy and server rooms
Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks
Incident management support including 24/7 on call for incident management in the office
Supporting and assisting any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate
Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance
Governance of as built drawings and OEM information
Production and management of MOPS/SOPS/EOPS
Management of lifecycle asset management and UPS component replacement
Supporting engineering standardization tasks as per regional requirements
Leading in-city technical training delivery
Developing and implementing innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team
Identifying energy saving initiatives and work through to implementation and validation
Identifying possible cost efficiencies opportunities and work through to implementation and validation
Monitoring and managing technical vendors and review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned
Managing and supporting smart office and client initiatives
Supporting sustainability & EHS initiatives and projects for the office
Managing technical manpower to perform office maintenance and achieve client satisfaction
Working closely with site operations team for meeting client expectation
Compilation of appropriate financial commitment data to support the annual property budget process
Planning and managing technical services budgets and contracts
Planning and developing recommendations and effective inventory and planning management
Performing regular audits with a focus on cost savings, risk management and energy management
Setting up best practices that promote seamless service delivery
Recording and reporting data accurately
Building strong client relationships through proactivity and engagement
Being the go-to person for any technical services related queries

Requirements

Bachelor’s degree in an Engineering discipline is preferred
Minimum of 5 years of relevant engineering management experience
Certification in Sustainability such as LEED, WELL will be an added advantage
Certification in Project Management such as PMP will be an added advantage
A high level of financial aptitude and budget management experience and the ability to ensure that services are offered in a timely, efficient and cost effective way
Accompany with working experience in an old building will be an added advantage
Experience in digital buildings including IOT based system knowledge is an added advantage
Experience in managing minor projects will be an added advantage
Registered Electrical Worker (REW) is not a MUST
Required to be the first contact point to handle emergency cases during non working hours and holidays
Thorough understanding of building services design and engineering management
Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
Excellent verbal and written communication skills as well as presentation skills
Ability to develop and explain complex operational management information to senior audiences
Be resilient, with high focus on achieving goals
High energy, flourishes in fast pace, dynamic environments
Customer centricity
Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
Strong problem solving skills
Electrical work installation certificate is not a “must” requirement
Good Korean and English speaking and listening skills
Equipped with good business writing skills
Client Focus & Relationship Management
People Management and Team Leadership
Program Management & Organizational Skills
Problem Solving & Strategic Thinking

Nice to have

Certification in Sustainability such as LEED, WELL
Certification in Project Management such as PMP
Working experience in an old building
Experience in digital buildings including IOT based system knowledge
Experience in managing minor projects

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Assistant Technical Services Manager

Job Description

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