Assistant Superintendent

Job Description

Position assists in day-to-day management of golf operations and is responsible for organizing all group related golf activity including proper booking controls. Communicates with property Sales Managers, property departments, golf shop and outside service personnel. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Responsibility

Assists in day-to-day management of golf operations
Organizing all group related golf activity including proper booking controls
Communicates with property Sales Managers, property departments, golf shop and outside service personnel
Assists in ensuring guest and employee satisfaction while maintaining the operating budget
Oversees the proper handling of all group related activities on the day of play
Oversees tournament coordination
Ensures proper booking of group events in order to maximize play on the golf course
Maintains proper documentation and files relating to group activity
Maintains proper tracking of group activity
Generates appropriate written correspondence
Monitors resort and golf standards to ensure consistent and high level staff performance
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Tracks and records written and verbal communication related to group business
Ensures that payment and billing are properly handled through the Golf shop and in conjunction with the accounting department
Empowers employees to provide excellent customer service
Ensures employees understand expectations and parameters
Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement
Interacts with guests to obtain feedback on product quality and service levels
Handles guest problems and complaints
Sets a positive example for guest relations
Observes service behaviors of employees and providing feedback to individuals
Participates in the employee performance appraisal process
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Solicits employee feedback
Participates in employee progressive discipline procedures
Assists with the recruiting and hiring of Golf team members with the appropriate skills
Brings issues to the attention of the Director of Golf and Human Resources as necessary
Ensures property policies are administered fairly and consistently
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process

Requirements

High school diploma or GED
2 years experience in the golf/course management or related professional area
Professional Golfers Association (PGA) member or apprentice
2-year degree from an accredited university in Business Administration or related major
Professional Golfers Association (PGA) member or apprentice

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