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Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Suite Experience Manager

United States of America, Kailua-Kona Employment contract 56600.00 - 68000.00 USD / Year · Job Posted May 05, 2026
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Job Description

At Four Seasons, we are driven by the belief that exceptional service starts with genuine care for people—both our guests and our colleagues. The Assistant Suite Experience Manager supports the delivery of elevated, personalized hospitality for suite guests, working closely with the Suite Experience Manager and cross‑functional teams to ensure thoughtful, seamless experiences throughout the guest journey. This role is ideal for a hospitality professional who is passionate about guest service, eager to grow their leadership skills, and excited to contribute in a luxury resort environment.

Job Responsibility

  • Support the end‑to‑end suite guest experience, assisting with pre‑arrival planning, in‑stay coordination, and post‑departure follow‑up
  • Act as a point of contact for suite guest needs during their stay, ensuring requests and preferences are handled with care and efficiency
  • Assist with service recovery by addressing guest concerns promptly and professionally once fully trained
  • Collaborate closely with Suite Experience Managers and resort partners (Front Office, Housekeeping, Food & Beverage, etc.) to ensure seamless communication and service delivery
  • Maintain accurate and detailed guest profiles, preferences, and notes in Opera PMS and related systems
  • Help coordinate special requests, amenity deliveries, VIP arrangements, and guest celebrations
  • Provide operational support during peak periods, colleague absences, or special events
  • Participate in trainings, briefings, and departmental meetings to support personal and team development
  • Consistently demonstrate Four Seasons EMPact values in all guest and colleague interactions

Requirements

  • High school diploma or equivalent required
  • 1–3 years of experience in luxury hospitality, guest services, or a customer‑facing role preferred
  • Warm, polished, and professional presence with a genuine passion for guest service
  • Strong verbal and written communication skills and emotional intelligence
  • Ability to multitask, stay organized, and prioritize in a fast‑paced environment
  • Solution‑oriented mindset with developing service recovery and problem‑solving skills
  • Strong attention to detail and reliable follow‑through on guest and operational needs
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Working knowledge of Opera PMS preferred
  • Flexible availability, including weekends and holidays as required in a 24/7 resort operation

What we offer

  • An on-site Physical Therapist
  • 24-hour access to Indoor and Outdoor Gym
  • Holiday, Vacation & Sick pay
  • Robust Benefit Plan
  • Company Match 401K Plan
  • Laundered Employee Uniform
  • Free employee meals prepared by the Four Seasons Culinary ‘Ohana
  • Complimentary stays at Four Seasons Worldwide
  • Training and Development Opportunities
  • Employee Recognition Programs
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