Assistant Store Manager Job at Spectrum (Town of New Hartford)

Job Description

Are you a natural leader who thrives in a fast-paced retail environment? Do you have a passion for coaching teams, driving sales, and creating an exceptional customer experience? If so, we are looking for you! At Spectrum, we believe that every customer interaction is an opportunity to create meaningful connections and deliver exceptional service. As an Assistant Store Manager, you play a critical role in bringing this vision to life. You will lead by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience. By coaching and empowering your team, you will drive sales, build customer loyalty, and contribute to the overall success of the store.

Job Responsibility

Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
Develop your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum’s brand and ensures customers receive top-tier service.
Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.

Requirements

Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner
Significant time working retail store environment
Proven ability to lead others and motivate them to succeed in a goal and incentive-based work environment
Detail oriented and a good problem solver
High comfort level with personal technology, such as mobile devices and personal video platforms
Knowledge and ability to use computer and software applications
Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
Work scheduled overtime as needed
High School Diploma or equivalent
2-3 years Sales/Customer Service experience