Assistant Store Manager Job at Charles Tyrwhitt (London)

Job Description

As Charles Tyrwhitt continues to grow, we're always looking to connect with exceptional retail leaders who share our passion for delivering outstanding customer experiences and developing high-performing teams. We're building our network of Assistant Store Manager talent across London for upcoming opportunities within our store portfolio. Whilst a specific vacancy may not be available today, we're keen to hear from experienced retail leaders who are interested in joining us as new opportunities arise over the coming months. If you're passionate about leading from the front, driving commercial success and creating a great environment for both customers and colleagues, we'd love to hear from you.

Job Responsibility

Influence and exceed sales targets
Maximise KPI goals
Ensure excellent customer service experience
Drive the operational metrics of the store
Lead and work alongside the sales team to identify and exceed sales opportunities and targets
Recognise and coach great performance
Build lasting relationships and connections with customers
Manage customer appointments (including corporate clients and wedding parties)
Manage customer feedback with the Store Manager
Train the team on CT's service and selling standards
Encourage the sales team to utilise all store and business training tools
Influence a great culture within the store team
Support the Store Manager in reporting and analysing data
Operational and stock responsibilities
Manage and minimise controllable costs
Staff recruitment and retention
Colleague engagement and HR
Health and Safety and compliance

Requirements

Previous retail management experience
Proven ability to lead, inspire and motivate others to achieve and work to very high standards
Coaching and leadership skills
Highly commercial with strong analytical skills
Stock management and loss prevention experience
Knowledge of understanding systems with a good understanding of Microsoft Office
Strong relationship building skills and stakeholder/customer management