Assistant Store Manager

• Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets
• Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth
• Creating a positive team culture through recruiting, training & continuously developing your staff
• Building a motivated and high performing team, increasing chances of store success
• Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially
• Act as the point of contact for colleagues in the manager’s absence
• Provide excellent customer service, addressing inquiries and resolving complaints professionally
• Help manage day-to-day operations, including opening and closing procedures
• Support cash management tasks, such as processing transactions and reconciling tills
• Participate in hiring, onboarding, and training new employees
• Provide feedback and coaching to colleagues to improve performance
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity
• Contribute to achieving or exceeding the stores monthly sales target
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT
• Achieve upselling or cross-selling targets
• Maintain a high Net Promotor Score
• Ensure stock accuracy during store Audits
• Ensure all new colleagues complete mandatory training required
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks
• Assist in keeping operational costs within the allocated budget

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
• Passionate about retail & hold a good understanding of the latest trends and our competitors
• Previous experience of coaching and developing individuals
• Strong communication skills
• Proven track record of achieving and exceeding sales targets and KPI’s
• Experience in analysing KPI’s data to making commercial decisions
• Keen eye for detail & commerciality
• Previous experience within visual merchandising would be advantageous
• Promote JD Group values to internal and external stakeholders

Previous experience within visual merchandising would be advantageous

• Quarterly discretionary bonus schemes
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Company Sick Pay scheme
• Discounted Gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance