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Assistant Managers lead the effort to exceed expectations, provide exceptional service and display passion for our brand. They work closely with the Store Manager to lead a team focused on delivering top line sales results. Assistant Managers support recruitment, talent development and performance management.
Job Responsibility:
Leads the effort to greet and offer assistance to every customer
provides real-time coaching to associates
Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty
Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store’s goals to the larger business objectives
Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first
quickly resolves customer concerns while exceeding their expectations
Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions
Enforces all company tools, policies and procedures
provides loss prevention training and coaches associates to maintain awareness and report concerns
Adheres to all company policy and brand standards as it relates to inventory control, and RFID when applicable
Creates and maintains schedules to support payroll strategies and budgets
assists in the oversight of expenses and inventory
Assists with business analysis and planning
conveys opportunities and customer feedback to the Store Manager
Recruits and on-boards top talent to ensure a best-in-class team
evaluates current talent and provides observations to Store Manager
Motivates and inspires associates to achieve sales goals and uphold brand standards
models expectations, recognizes outstanding performance and assists in the coaching and development of associates
Demonstrates a sense of pride, commitment, and passion for the brand and our customers
treats customers and store team professionally, courteously, and respectfully
Celebrates and embraces individuality, inclusion and partnership
builds relationships and seeks out feedback for continuous self-development
Champions innovation and change, supports company initiatives, and reinforces a continuous improvement environment
Requirements:
Minimum of 1 year of retail store management experience required
Bachelor’s/Associate degree preferred
high school diploma/equivalent required
Flexible schedule required including nights, weekends and overnight shifts
some travel may be requested
Excellent communication and time management skills
Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds
What we offer:
best in class medical insurance
vision insurance
dental insurance
life insurance
disability insurance
above-market 401(k) contribution
Company-paid holidays
paid time off
seasonal hours
flexible work schedules
wellbeing tools and programs
Access to Care.com services for childcare, elder care, adoption preparation, pet care