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Are you ready to be part of a team where clinical excellence and luxury retail come together to create an experience unlike any other? At our Boots Opticians Wigmore Street store located in the heart of London Marylebone, we are redefining the experience of luxury eyewear by combining clinical excellence with world-class service, offering an exceptional standard of eye care alongside bespoke eyewear consultation designed for a discerning, private clientele. Following an exciting store refit scheduled for early 2026, we are now seeking an exceptional Assistant Manager to support our team and help shape the next chapter. You can enjoy the energy of city living whilst working in the centre of the action, providing the ultimate blend of convenience and fast-paced urban lifestyle. Working in a beautifully curated boutique environment, you will inspire and develop a team of up to 10 professionals including Optometrists, Dispensing Opticians and Retail Assistants, ensuring that every client interaction reflects the clinical precision and personal care synonymous with the Boots brand. We will support you in completing our industry leading ‘Step into Optics’ training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians. This is more than a managerial role — it's an opportunity to enhance a luxury retail experience to the highest standard.
Job Responsibility:
Drive sales performance and ensure operational excellence within a luxury setting
Lead, motivate, and develop the team to deliver first-class customer service
Champion our unique-to-Boots approach to eye care and optical consultation
Maintain the impeccable presentation and atmosphere of the store
Work with your team to assist customers and find the products and services that best meet their needs
Complete management tasks such as creating and maintaining rotas, return to work reviews and performance management
Complete our industry-leading 'Step into Optics' training programme to help you develop your professional and clinical knowledge
Requirements:
Experience with high-end customer service and customer relationship management
Experience leading or coaching a team
Desire to learn
Nice to have:
Experience working in a premium or luxury retail or hospitality environment
Experience working within an optical or clinical environment (not essential)
What we offer:
Boots Retirement Savings Plan
Discretionary quarterly bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more
Reimbursement of GOC retention fees if you are a qualified Optometrist or Dispensing Optician
Clinical and Non-Clinical Career development opportunities
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme