Assistant Store Manager Job at Petsense (Little Rock)

Job Description

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store and salon team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Job Responsibility

Provide leadership and direction to the store and salon team
Ensure a positive customer shopping experience
Perform operational activities throughout the store
Give appropriate direction to the store Team Members
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Assist Store Manager in Store Operations including driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks
Assist Store Manager in Team Member/Salon Team Members counseling, hiring/staffing decisions, scheduling, Team Member training and development, and maintaining a productive work environment
Store leader during Store Manager’s absence
Order live goods and store supplies
Train and certify Team Leaders in receiving process
Lead and coach store team members on store operations to grow sales and profitability of their stores
Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink
Execute assigned basic, promotional, and seasonal merchandising activities
Execute to completion Plan-o-gram procedures
Perform Opening/Closing procedures
Transport and make deposits to bank
Ensure cash drawers and vault is reconciled accurately daily
Operate cash register/computer supervising cash handling procedures
Assess store conditions and assign duties
Organize and prioritize workflow through the use of the daily planner
Recovery of merchandise
Participate in mandatory freight process
Perform regular and promotional price change activities
Execute price changes/markdowns
Resolve customer complaints/issues and ensure the customer has a positive experience
Adhere to loss prevention standards and respond to any alarm calls as needed
Communicate with Team Members on job functions, responsibilities and financial goals
Assist Team Members on appropriate application of policies and procedures
Assemble merchandise
Perform janitorial duties
Assist customers with loading purchases
Ensure the safety and well-being of live animals
Sanitize and maintain holding tanks and care for live animals as required
Handle and care for all live animals including their food, bedding and habitat

Requirements

Previous retail leadership experience is required
Experience with pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age and possess a valid driver's license
High school diploma or equivalent is preferred, but not required
Ability to read, write and count accurately

Nice to have

Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

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Assistant Store Manager

Job Description

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