Assistant Store Manager Job at Swatch Group (London)

Assistant Store Manager

Swatch Group

Location:
United Kingdom , London

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, and are seeking a dedicated Assistant Store Manager to support our team and help drive store success. As the Assistant Store Manager, you will play a key role in delivering exceptional customer experiences, supporting store operations, and motivating our team. If you have a strong background in retail management, excellent communication skills, and a commitment to excellence, we invite you to be part of an exciting journey and help us make every moment special for our customers.

Job Responsibility:

Train, supervise, and motivate employees to meet store goals
Plan, organize, and prioritize tasks for optimal team productivity
Develop team performance, focusing on conversion and customer service
Produce team rotas and monitor performance
Assist with performance management, training, and coaching
Help implement induction programs for new employees
Assist in training and developing the store team
Encourage completion of required E-Learning
Ensure service standards align with Swatch guidelines
Open and close the store per company policies
Implement security procedures and manage stock
Maintain awareness of product security hot spots
Conduct stock checks and audits
Accurately report administration and stock control
Collate sales figures
Provide friendly, memorable customer service
Maintain product knowledge and assist with displays
Contribute to sales targets and deliver exceptional service
Reconcile tills daily and ensure secure cash handling
Handle transactions responsibly, including cash, cards, and international currency
Keep the store clean and presentable
Maintain health and safety standards and visual merchandising
Adhere to company policies and attend briefings
Communicate effectively at all levels
Present professionally and understand international customer customs
Attend Retail Managers Meetings in the absence of the Store Manager
Attend training and stay informed on new products
Deliver product knowledge to customers and train colleagues
Display products per company policies and maintain high presentation standards

Requirements:

Previous retail management experience
Passion to motivate, engage and raise morale
Creativity in ideas to increase footfall and conversion
Exceptional communication skills
Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions
Driven to improve conversion and ensure the store and team meet KPIs
Commercial acumen and business focus
financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement
Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills
Strong interpersonal skills with the emphasis on building good working relationships
Commitment to their own development and development of their team
Self-aware and acknowledges personal areas for improvement and development
Strong organisational and planning skills
ability to prioritise, delegate and meet deadlines
Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed
Flexibility to support team and company in working additional/different hours and at different locations as and when required