Assistant Store Manager, Telstra

Assistant Store Manager

Telstra

Location:
Australia, Coomera

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model. You will be an member of the team with excellent skills in operational governance. You will collaborate with the Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements and achieve their performance targets.

Job Responsibility:

Oversee the induction of your new team members
Coach the store’s team to meet (and exceed) store targets
Help support your team with customer query escalations
Be the Store Manager’s right-hand person, stepping up to act as Store Manager when needed
Executing business initiatives in store to meet financial and customer key metrics
Act as team cheer leader – leading from the front and helping to motivate the team, and foster an awesome store culture
Organise the store floor and team’s work schedules, to meet customer demand

Requirements:

previous experience in a retail leadership / assistant management role
able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated success
lead from the front and are able to influence and build rapport with a diverse and varied team
able to resolve customer issues with your eyes closed and can put a creative spin on problem solving
excellent communicator who can help support the Store Manager in taking team members through change

What we offer:

Store performance-related commission
30% off Telstra services
Telstra mobile and Sim card
Exclusive discounts and offers across 240 brands and partners
16 weeks paid parental leave for primary and secondary carers

Additional Information:

Job Posted:
June 04, 2025

Expiration:
June 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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