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The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.
Job Responsibility:
Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines
reviews time sheets and other payroll documentation for accuracy and submits as appropriate
Promotes customer service by ensuring associates are greeting and assisting customers
responds to customer inquiries and complaints in a professional and timely manner
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers
Models sales expectations by utilizing various techniques and communicating product knowledge to the customer
recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard
Trains associates on visual merchandising techniques to ensure store is always maintained
Monitors associate sales activities and productivity
acknowledges and communicates performance to associates
motivates and trains associates to achieve full potential
Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling
ensures all register transactions are completed accurately and in accordance with policy
Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories
Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations
Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls
conducts associate training as needed to reinforce proper Controls
Assists in the recruiting, hiring, and development of store associates
interprets key performance indicator reports and delivers coaching as needed
provides feedback to Store Manager for associate performance appraisals and evaluations
Other duties as assigned/required
Requirements:
High School diploma or equivalent
Must be 18 years old or older
Minimum 3 years prior retail or sales management experience preferred
Excellent communication, verbal and written skills
Able to travel to stores throughout the district
Excellent customer service skills
Knowledge of administrative aspects of store operations
Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
Ability to work a flexible work schedule, including nights, weekends, and holidays is required
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