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Assistant Store Manager

fortnumandmason.com Logo

Fortnum & Mason

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Join the Fortnum & Mason Canary Wharf Team! Join our Canary Wharf pop up store - Fortnum & Mason is bringing over 300 years of extraordinary taste to the heart of Canary Wharf. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum's charm. Whether you're popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit. Fortnum & Mason are looking for an exceptional Assistant Store Manager to lead the team. Reporting to the Head of Regional Stores, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor's day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

Job Responsibility:

  • Drive High-Volume Sales: We're seeking a commercially focused leader with a strong track record of increasing sales in busy retail settings
  • Lead & Develop Teams: Proven ability to manage and grow high-performing teams, bringing out the best in people through coaching and leadership
  • Deliver Exceptional Service: Join a business renowned for its diverse and luxurious product offering—from fine foods and teas to elegant gifts and hampers. Your commitment to outstanding service will help create memorable experiences for every customer
  • Ensure Operational Standards: Confidently manage hygiene protocols and audit compliance to maintain excellence across all areas

Requirements:

  • Experience in a fast-paced retail environment in a similar role
  • Proven ability to deliver excellent customer service
  • A friendly, warm approach with great people skills
  • Flexibility to work various shifts, including weekends, early mornings, and late finishes
  • Outstanding communication and leadership skills
What we offer:
  • Competitive salary
  • Up to 40% store and restaurant discounts
  • Subsidised staff meal scheme
  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
  • Matched pension scheme and career development opportunities
  • Annual staff party

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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