Assistant Store Manager Job at Petsense (Austin)

Job Description

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store and salon team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Job Responsibility

Provide leadership and direction to the store and salon team
Ensure a positive customer shopping experience
Perform operational activities throughout the store
Give appropriate direction to store Team Members
Promote a safe and productive work environment
Train Team Members on appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and varied hours, days, nights, weekends and overtime
Uphold and promote a safe and productive work environment
Take initiative to support selling initiatives
Assist Store Manager in Store Operations
Assist Store Manager in Team Member/Salon Team Members counseling, hiring/staffing decisions, scheduling, training and development
Store leader during Store Manager's absence
Order live goods and store supplies
Train and certify Team Leaders in receiving process
Lead and coach store team members on store operations
Drive sales and profit
Execute assigned basic, promotional, and seasonal merchandising activities
Execute Plan-o-gram procedures
Perform Opening/Closing procedures
Transport and make deposits to bank
Ensure cash drawers and vault is reconciled accurately daily
Operate cash register/computer supervising cash handling procedures
Assess store conditions and assign duties
Organize and prioritize workflow through daily planner
Recovery of merchandise
Participate in mandatory freight process
Perform regular and promotional price change activities
Execute price changes/markdowns
Resolve customer complaints/issues
Adhere to loss prevention standards and respond to alarm calls
Communicate with Team Members on job functions, responsibilities and financial goals
Assist Team Members on appropriate application of policies and procedures
Assemble merchandise
Perform janitorial duties
Assist customers with loading purchases
Ensure safety and well-being of live animals
Handle and care for all live animals
Complete documentation associated with job duties
Perform other duties as assigned

Requirements

Previous retail leadership experience is required
Must be at least 18 years of age and possess a valid driver's license
Ability to read, write and count accurately
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders
Ability to move throughout the store for an entire shift
Ability to safely access all areas of the store
Ability to constantly operate store equipment such as computer, cash register, and other store equipment
Ability to utilize strong written and verbal communication skills
Ability to process information/merchandise through the point-of-sale system
Ability to successfully complete all required training and certification
Ability to travel as required
Ability to drive or operate a vehicle for business needs
Ability to occasionally lift or reach merchandise overhead
Ability to move and transfer merchandise, weighing up to 50 pounds
Ability to push and pull merchandise up to 2,000 pounds with assistance of proper material handling equipment