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Assistant Store Manager

United States, Austin Employment contract · Job Posted May 20, 2026
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Job Description

This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store and salon team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Job Responsibility

  • Provide leadership and direction to the store and salon team
  • Ensure a positive customer shopping experience
  • Perform operational activities throughout the store
  • Give appropriate direction to store Team Members
  • Promote a safe and productive work environment
  • Train Team Members on appropriate application of policies and procedures
  • Maintain regular and predictable attendance
  • Work scheduled shifts and varied hours, days, nights, weekends and overtime
  • Uphold and promote a safe and productive work environment
  • Take initiative to support selling initiatives
  • Assist Store Manager in Store Operations
  • Assist Store Manager in Team Member/Salon Team Members counseling, hiring/staffing decisions, scheduling, training and development
  • Store leader during Store Manager's absence
  • Order live goods and store supplies
  • Train and certify Team Leaders in receiving process
  • Lead and coach store team members on store operations
  • Drive sales and profit
  • Execute assigned basic, promotional, and seasonal merchandising activities
  • Execute Plan-o-gram procedures
  • Perform Opening/Closing procedures
  • Transport and make deposits to bank
  • Ensure cash drawers and vault is reconciled accurately daily
  • Operate cash register/computer supervising cash handling procedures
  • Assess store conditions and assign duties
  • Organize and prioritize workflow through daily planner
  • Recovery of merchandise
  • Participate in mandatory freight process
  • Perform regular and promotional price change activities
  • Execute price changes/markdowns
  • Resolve customer complaints/issues
  • Adhere to loss prevention standards and respond to alarm calls
  • Communicate with Team Members on job functions, responsibilities and financial goals
  • Assist Team Members on appropriate application of policies and procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Assist customers with loading purchases
  • Ensure safety and well-being of live animals
  • Handle and care for all live animals
  • Complete documentation associated with job duties
  • Perform other duties as assigned

Requirements

  • Previous retail leadership experience is required
  • Must be at least 18 years of age and possess a valid driver's license
  • Ability to read, write and count accurately
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
  • Basic computer skills
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders
  • Ability to move throughout the store for an entire shift
  • Ability to safely access all areas of the store
  • Ability to constantly operate store equipment such as computer, cash register, and other store equipment
  • Ability to utilize strong written and verbal communication skills
  • Ability to process information/merchandise through the point-of-sale system
  • Ability to successfully complete all required training and certification
  • Ability to travel as required
  • Ability to drive or operate a vehicle for business needs
  • Ability to occasionally lift or reach merchandise overhead
  • Ability to move and transfer merchandise, weighing up to 50 pounds
  • Ability to push and pull merchandise up to 2,000 pounds with assistance of proper material handling equipment

Nice to have

  • Experience with pet/live animal knowledge is strongly preferred
  • Supervisory experience preferred
  • Pet/Live Animal, pet food, pet product knowledge is strongly preferred
  • A high school diploma or equivalent is preferred

What we offer

  • Medical, dental, and vision coverage
  • Company-paid life and disability insurance
  • Paid parental leave
  • Tuition reimbursement
  • Family planning resources such as adoption and surrogacy assistance

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